topic Re: Caller ID not working in Home Phone

Caller ID not working

floof45 — Sun, 15 Dec 2024 13:04:41 GMT

Hello,
I have caller ID activated in my call features, but when I dial to check it says the service is unavailable - I've found many threads about this but it doesn't seem to be something I can rectify myself. Would anyone be able to help me please? Thank you

Re: Caller ID not working

Townman — Mon, 16 Dec 2024 03:50:36 GMT

Raise a fault report with support. At best it needs the feature to be disabled and re-enabled. At worse it needs an engineer t attend, to either a line fault or an exchange fault.

Has this ever worked? What is displayed on inbound calls?

Re: Caller ID not working

Marsh — Mon, 16 Dec 2024 15:38:47 GMT

Hey @floof45,

I have placed an order to remove the caller display from your account. This process takes up to 24 hours to complete. Once it has been removed, I will re-add it for you. Please keep an eye out for my email confirming when the caller display has been re-added.

Re: Caller ID not working

floof45 — Mon, 16 Dec 2024 16:11:48 GMT

Thank you for your reply - no it's never worked but I haven't ever got round to sorting it. It seems to be in hand now!
Appreciate the help.

Re: Caller ID not working

floof45 — Mon, 16 Dec 2024 16:12:23 GMT

I'll do that, thank you.