topic Re: Home line in Home Phone

Home line

Rhonda — Fri, 15 Nov 2024 14:57:24 GMT

Phone not ringing, have dial tone, can ring out and crackling on the line

Re: Home line

jab1 — Fri, 15 Nov 2024 14:59:59 GMT

@Rhonda Report a landline issue via : https://www.plus.net/help/report-a-problem/

Re: Home line

SammyM — Sun, 17 Nov 2024 09:11:47 GMT

Hiya @Rhonda

Sorry to hear you are having issues with your service and for the hassle this will be causing you.

My tests are not flagging a fault, could you go through the steps here and let us know how you get on?

Re: Home line

Rhonda — Sun, 17 Nov 2024 11:46:25 GMT

Done all that, tried multiple phones, bought new phone.

Re: Home line

jab1 — Sun, 17 Nov 2024 11:50:44 GMT

Did you report it via the link I gave? Whatever else has been said on here, I am convinced it is an phone-line issue.

Re: Home line

Rhonda — Sun, 17 Nov 2024 12:23:03 GMT

Yes x

Re: Home line

jab1 — Sun, 17 Nov 2024 12:29:11 GMT

So, what was the response?

Re: Home line

Rhonda — Sun, 17 Nov 2024 12:30:44 GMT

Never got one, send text to number stating PHONE x

Re: Home line

jab1 — Sun, 17 Nov 2024 12:34:02 GMT

Ok, as you have completed all the steps in @SammyM 's link, I think it is time for Openreach to get involved - hopefully she can set the wheels in motion.

Re: Home line

Rhonda — Sun, 17 Nov 2024 12:36:13 GMT

Just want it sorted x

Re: Home line

Rhonda — Sun, 17 Nov 2024 14:38:27 GMT

Thankyou so much, Plusnet rang me on mobile, OpenReach coming Wednesday x

Re: Home line

jab1 — Sun, 17 Nov 2024 16:24:56 GMT

Good to know they've acknowledged a problem - let us know if it gets fixed.😀

Re: Home line

Rhonda — Sun, 17 Nov 2024 16:26:53 GMT

Will do x