topic Re: Landline fault in Home Phone

Landline fault

MBplus — Wed, 23 Oct 2024 11:31:08 GMT

There is no dial tone on the landline.

I cannot dial out.

When this number is called, phone does not ring.

Broadband still functioning.

Re: Landline fault

jab1 — Wed, 23 Oct 2024 11:35:08 GMT

Report the fault via https://www.plus.net/help/report-a-problem/

Re: Landline fault

MBplus — Wed, 23 Oct 2024 12:15:19 GMT

Noticed the Plusnet Help Team have solved similar faults for others on this forum, so I’ll wait for them.

Thanks for your speedy reply.

Re: Landline fault

jab1 — Wed, 23 Oct 2024 12:18:38 GMT

Help Team response is slow on here at times, the bot is quicker.

Re: Landline fault

bmc — Wed, 23 Oct 2024 12:19:35 GMT

@MBplus

If you're not in a hurry that's fine - they may or may not pick this up quickly.

Using the link given gets things moving immediately.

Brian

Re: Landline fault

MBplus — Wed, 23 Oct 2024 13:11:01 GMT

Waiting for Plusnet Help Team as the report a problem link requires text, which I don’t have access to.

Thanks for your reply.

Re: Landline fault

jab1 — Wed, 23 Oct 2024 13:16:24 GMT

Re: Landline fault

SammyM — Thu, 24 Oct 2024 09:58:57 GMT

Hiya @MBplus

I'm sorry you are having issues with your phone, I have raised a fault here and we will keep you updated on the ticket.

Re: Landline fault

MBplus — Thu, 24 Oct 2024 11:25:50 GMT

Thanks Sammy, very much appreciated.

Re: Landline fault

SammyM — Fri, 25 Oct 2024 12:50:50 GMT

Ah brill have a fab weekend!!

Re: Landline fault

MBplus — Thu, 31 Oct 2024 14:15:29 GMT

Hi Sammy

Still no dial tone on the landline.

Could you please advise when it will be in operation.

Thanks.

Re: Landline fault

Townman — Thu, 31 Oct 2024 18:20:58 GMT

Have you checked the ticket for an update?

Re: Landline fault

MBplus — Thu, 31 Oct 2024 22:44:05 GMT

Checked this morning and the question was on hold.

Now “released from hold and sent back to Faults”.

Awaiting Plusnet Support Team.

Re: Landline fault

MBplus — Mon, 04 Nov 2024 14:56:51 GMT

Everything working now!

Excellent BT engineer visited Sunday morning.

Fixed the fault at the junction box then checked inside our home to ensure both landline and broadband were fully operational.

Thank you to Plusnet Support Team who were very helpful and efficient.

Thanks also to everyone who replied here on the community forum, really appreciate your efforts!