topic Re: Phone not working in Home Phone

Phone not working

djcjuk — Wed, 02 Oct 2024 07:34:50 GMT

My phone has no dial tone. When you phone the number it appears to ring but the house phone does not ring. Broadband speed download has dropped slightly from 74.0mbps to 64.0mbps. Upload speed has dropped from18.0mbps to 6.2mbps.

Re: Phone not working

jab1 — Wed, 02 Oct 2024 07:38:12 GMT

I would report a PHONE fault via https://www.plus.net/help/report-a-problem/

Re: Phone not working

djcjuk — Wed, 02 Oct 2024 07:53:45 GMT

Thanks John. I will wait and see if a Plusnet member answers. If I don't here anything I will try your link. My contract is up for renewal and the speeds I am getting are the new speeds for fibre to the cabinet Broadband. Thanks for your quick reply.

Re: Phone not working

jab1 — Wed, 02 Oct 2024 07:59:15 GMT

@djcjuk Help Team response on here is very patchy/slow. If you want a resolution, use the link now.

Re: Phone not working

willcutforth — Wed, 02 Oct 2024 08:11:56 GMT

@djcjuk I have found an external fault on the line and I have raised it to Openreach. It will be fixed within the next 72 hours.

Re: Phone not working

jab1 — Wed, 02 Oct 2024 08:16:58 GMT

You would prove me wrong, wouldn't you, @willcutforth . 😀

Re: Phone not working

willcutforth — Wed, 02 Oct 2024 08:23:20 GMT

@jab1 I'm here to wind everyone up! Haha

Re: Phone not working

djcjuk — Wed, 02 Oct 2024 08:25:24 GMT

Hi John (Jab1)

I cant believe how quickly they replied. I was going to use your link but I was charging my phone so had not used your link.

You are doing a brilliant job thanks for trying to help.

Re: Phone not working

jab1 — Wed, 02 Oct 2024 08:30:45 GMT

@djcjuk 'I cant believe how quickly they replied.' Neither can I - it usually takes a week or more, by which time, the issue gas been solved by other means.

Re: Phone not working

djcjuk — Wed, 09 Oct 2024 10:18:55 GMT

It has taken a week but phone line now working and broadband speeds back to normal. Open reach had to book an appointment but no visit was required as it was an external fault.