topic Re: VoIP in Home Phone

VoIP

iansniffer — Sun, 28 Jul 2024 20:46:08 GMT

Hi, present land line analogue phone cream crackers. Got a BT advanced Digital phone but PN Hub does not support VoIP. Can I just subscribe to a VoIP provider and continue with PN contract ie Broadband and phone line.

Re: VoIP

jab1 — Sun, 28 Jul 2024 20:52:35 GMT

@iansniffer Which package are you on at present - presumably BB+phone on FTTC?

If that is the case, then you need to change to a SOGEA connection, and then arrange to transfer your phone number to a VOIP provider.

Re: VoIP

iansniffer — Sun, 28 Jul 2024 21:15:31 GMT

Hi John, BB and phone, not sure of the other acronym you quote.

Re: VoIP

jab1 — Sun, 28 Jul 2024 21:20:29 GMT

@iansniffer I assume you are on a 'fibre' connection - which should be identified on your account as 'Unlimited Fibre', or 'Unlimited Fibre Extra'.

Re: VoIP

Baldrick1 — Sun, 28 Jul 2024 21:38:26 GMT

@iansniffer wrote:
…… Can I just subscribe to a VoIP provider and continue with PN contract ie Broadband and phone line.

It’s not quite that simple. What you have to do is contact Plusnet and sign up for the same Internet service but without a phone line, known a SOGEA, you will probably have to take out a new contract.

Once this transfer is complete you have 30 days to transfer your phone number to a VoIP provider or the number is lost.

If you just transfer to VoIP without going through this sequence it will trigger the cancellation of your Plusnet service and if you use IMAP, the deletion of all emails.