topic Re: Fault service inaccessible in Home Phone

Fault service inaccessible

jhv — Sun, 14 Jul 2024 08:17:20 GMT

My phone has been down for two days, yesterday I initially ot through to the fault line on my mobile, but I was on a train and could not pick the reply up. Today they appear to be ghosting me. The numbers I called yesterday now go straight to Call ended.

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 08:23:19 GMT

What numbers were they? The support number os 0330 123 9123

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 08:49:57 GMT

The numbers I had were all 0800 numbers, as on advice page. However the number you gave me behaves in the same way. I call it and immediately get the message Call ended.

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 08:56:51 GMT

Although the 0800 numbers should still work, the number I gave is the now correct one for support. I've just tried it and it works for me, so I've no idea what is happening for you.

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 08:58:06 GMT

And this wasn't happening yesterday btw.
Not sure if I should start a new thread for the actual problem, which is that my home phone has a kind of growl instead of a dial tone and when I try to ring out get the message 'Please wait a moment while we check your line. The order against your line has not been completed. Please try again in a short while.'
I can live for a few days without a home phone, but not without associated broadband.

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 08:59:20 GMT

I have no idea what the order might be

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 09:01:55 GMT

Is this a new connection, or one that has been in place for a while?

Are you saying your BB is also down?

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 09:04:38 GMT

I've had it for about a year, before that I was a John Lewis customer. Yes, my router is just showing orange. I've tried turning on and off and doing a pint reset, but nothing works.

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 09:05:11 GMT

Pin not pint!

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 09:08:26 GMT

So, you have an OpenReach network issue - although the 'order' comment above is strange. I would do an automated fault report via: https://www.plus.net/help/report-a-problem/

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 09:24:40 GMT

That link just takes me back to the page with the numbers for text reporting and those numbers seem to be blocking me. Or at least they end my call as soon as I make it. I did talk to a person briefly yesterday, who may have reported an OpenReach issue, but I was not at home to do tests and did not ring her back. My fault, but not a ghosting fault I think.

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 09:27:26 GMT

@jhv Very strange, but unfortunately I can't test them for you - I am no longer with PN.

@MatthewWheeler - can you assist?

Re: Fault service inaccessible

jhv — Sun, 14 Jul 2024 10:06:10 GMT

I can't quite believe this, but I seem to have a coincidental fault with my (Vodafone) mobile, or have pressed the wrong button at some point. All calls I make from my mobile are going straight to Call ended. So apologies, it is my phone, not the fault line numbers. I'd still be very grateful if someone would pass on a message to OpenReach about the fault on my line, as I don't know how else to reach them.

Re: Fault service inaccessible

jab1 — Sun, 14 Jul 2024 10:10:21 GMT

Unfortunately, it is not possible to 'pass a message on' - you need to contact PN, or use the fault 'bot'. Do you know anyone else with aphone - the cal can be made from any number - it does not have to be your own?

Re: Fault service inaccessible

willcutforth — Mon, 15 Jul 2024 09:46:54 GMT

@jhv I can see you've contacted us over the phone. If you need anything else please let us know.

Re: Fault service inaccessible

jhv — Tue, 16 Jul 2024 07:31:34 GMT

Problem of inaccessibility fixed (a coincidental error in my phone app). Problem with home phone partly fixed - I can make calls but not receive them. Problem with broadband entirely unresolved so far. I've been told I may not get it back till Thursday. I had no idea how dependant I have become on broadband.

Re: Fault service inaccessible

James30 — Wed, 17 Jul 2024 12:33:18 GMT

@jhv - Hi, I see we have a fault open for you that you can see here @ https://www.plus.net/wizard/?p=view_question&id=242744057. The estimated repair date is today and we will be in touch in a few days time to update you on the progress.