topic Re: My phone line is permanently engaged in Home Phone

My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 12:36:34 GMT

My landline is permanently engaged , I have tried another phone and filter ect. I called a NHS reception on my mobile this morning for a doctors ring back on my main land line but no reply, my nephew has been trying to phone me all morning and its always engaged.

Re: My phone line is permanently engaged

Anunnaki — Thu, 04 Jul 2024 12:41:26 GMT

Have you recently renewed your Plusnet contract for another 12 , 18, or 24 month term ?

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 12:44:00 GMT

just joined february, I am not getting out going calls either as well as incoming.

Re: My phone line is permanently engaged

bmc — Thu, 04 Jul 2024 12:46:55 GMT

@Georg

Has the phone been working up to now?

Brian

Re: My phone line is permanently engaged

Anunnaki — Thu, 04 Jul 2024 13:07:41 GMT

@Georg

Assuming that your mobile phone number is registered in your Plusnet contact details in the "Member Centre"

under the "Manage Account" tab, try doing this using your mobile -

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 12:57:04 GMT

been using mobile for outgoing and landline for incoming so last call in was last night.

Re: My phone line is permanently engaged

Anunnaki — Thu, 04 Jul 2024 13:05:44 GMT

Yes, but if you use your mobile to send the text message as shown in my previous post,

the Plusnet computer will automatically test your landline to see if it detects a fault,

and if so will initiate an engineer call-out to perform a repair.

Re: My phone line is permanently engaged

Mustrum — Thu, 04 Jul 2024 13:13:41 GMT

@Georg Who were you with before joing PN?

PN stopped providing voice/phone services last year.

Have you moved the phone service to a VOIP provider? If not you have lost your number.

Re: My phone line is permanently engaged

MisterW — Thu, 04 Jul 2024 13:15:19 GMT

just joined february,

@Georg Are you sure you've got a landline phone service ?

Openreach have had a stop-sell since Sept last year, so if you joined in Feb I don't understand how you would have a landline service!

What Plusnet product are you on ?

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 13:28:49 GMT

I was with origin before plusnet, and yes I have a broadband and phone line package with incoming calls only and pay for outgoing calls, We have only just got a mast fitted for 02 mobile nearby, so thats helps a little. I have already sent my home number to the plusnet text number so just waiting on update .

Re: My phone line is permanently engaged

MisterW — Thu, 04 Jul 2024 13:34:38 GMT

I was with origin before plusnet, and yes I have a broadband and phone line package with incoming calls only and pay for outgoing calls

So which is your Plusnet product:-

Full Fibre

Fibre

Unlimited Fibre

Unlimited Fibre Extra

Re: My phone line is permanently engaged

Mustrum — Thu, 04 Jul 2024 13:38:17 GMT

@Georg I fear you have missunderstood the package, no doubt it said it included line rental, however as already mentioned no phone service.

Re: My phone line is permanently engaged

Anunnaki — Thu, 04 Jul 2024 13:41:08 GMT

@Georg wrote:

I have already sent my home number to the plusnet text number so just waiting on update .

That's not how it works.

You should use your registered mobile to text the word PHONE to 07800008121

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 13:43:32 GMT

no probs I got a reply and awaiting test results thanks

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 13:47:04 GMT

Mustrum after 34years working for Bt ,openreach , I know that I have a phone service, im getting old but but not that old.

sorry.

Re: My phone line is permanently engaged

Georg — Thu, 04 Jul 2024 14:40:50 GMT

Many thanks everyone , an engineer has been booked for monday to check my telephone line as suspect exchange problem.

I am on bog standard copper average 16mbs broadband with line rental incomming calls but I pay for outgoing calls ect

You are all a great team keep it up.

Re: My phone line is permanently engaged

Baldrick1 — Thu, 04 Jul 2024 16:32:40 GMT

@Georg

Not disputing that you joined Plusnet with a PSTN phone service in February but many of us are interested to know how you managed it. Please let us know how you get on.

Re: My phone line is permanently engaged

MisterW — Thu, 04 Jul 2024 18:37:20 GMT

Given that it appears to be an ADSL connection and AFAIK Plusnet aren't offering SoADSL,I wonder if they got a dispensation from OR to provide ADSL with phone ?

Re: My phone line is permanently engaged

Georg — Fri, 05 Jul 2024 20:54:36 GMT

Surprise surprise my line is ok now as I have outgoing and incoming calls. This has been ok since this morning, I still have an engineers visit for monday, any ideas of what should I do.. Plusnet test control found no fault on line and broadband was still working when I had reported my phone faulty. Line had been proved engaged tone even with no phone plugged in.

Re: My phone line is permanently engaged

willcutforth — Sat, 06 Jul 2024 12:44:21 GMT

@Georg I personally would keep it in as it then means that they can test everything. You won't be charged for him coming out and not finding a fault but I would say if it was showing without the phone as engaged keep the appointment