topic Re: Housephone in Home Phone

Housephone

yexley2010 — Tue, 09 Apr 2024 12:01:40 GMT

Housephone not been working for a couple of days, as well as WiFi but that's sorted since I renewed my contract just can't now use housephone, calls don't go through and there is no ringtone, everything seems to be connected but maybe might need to wait a bit for phone line to come back on after renewed contract, any ideas?

Re: Housephone

jab1 — Tue, 09 Apr 2024 12:06:35 GMT

@yexley2010 I don't think that is related. Suggest you try the phone 'bot' - https://www.plus.net/help/report-a-problem/

Re: Housephone

Anonymous — Tue, 09 Apr 2024 12:10:39 GMT

I wonder if the contract renewal switched the line from FTTC to SoGEA ?

Re: Housephone

jab1 — Tue, 09 Apr 2024 12:17:34 GMT

Good point @Anonymous - but should a 'renewal' do that without advising the customer?

Re: Housephone

RealAleMadrid — Tue, 09 Apr 2024 12:32:26 GMT

@jab1 My contract renewal a couple of weeks ago was a change to SOGEA which seems to be the norm these days. So looks like the same thing has happened here. I think you need to specifically ask for your existing phone service to be continued and it would probably cost more than SOGEA.

Re: Housephone

bmc — Tue, 09 Apr 2024 12:40:10 GMT

@yexley2010

If you have been changed to SOGEA you've lost your phone service - and you won't get it back.

If your phone number matters to you you need to phone PN Support urgently, confirm if you're on SOGEA and ask what date you were moved on.

You have 30 days from this date to "port" the number to a VOIP porvider. There are many to choose from but A&A seem to get good reviews on this forum.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

Re: Housephone

jab1 — Tue, 09 Apr 2024 12:48:11 GMT

@RealAleMadrid wrote:

@jab1 My contract renewal a couple of weeks ago was a change to SOGEA which seems to be the norm these days. So looks like the same thing has happened here. I think you need to specifically ask for your existing phone service to be continued and it would probably cost more than SOGEA.

Cheers, @RealAleMadrid . As I'm 'ex-PN' I didn't realise they were pulling this trick - at least my ISP gave me a months notice when they decided to switch me - and I didn't lose my phone, as they switched me to their version of 'Digital Voice', at no cost.

Re: Housephone

Mark63 — Tue, 09 Apr 2024 16:02:02 GMT

@RealAleMadrid wrote:

@jab1 My contract renewal a couple of weeks ago was a change to SOGEA which seems to be the norm these days. So looks like the same thing has happened here. I think you need to specifically ask for your existing phone service to be continued and it would probably cost more than SOGEA.

I renewed my contract last month, and was SOGEA'd. To be fair, it was pointed out that I'd lose my landline quite prominently during the on line process (and before I pushed the 'Commit' button)