topic Re: Unable to reactivate Voicemail in Home Phone

Unable to reactivate Voicemail

markchik — Tue, 06 Feb 2024 10:04:11 GMT

Ever since I've been a Plusnet customer voicemail has never worked properly. Following a suggestion here, I disabled it several months ago meaning to re-enable it. However, I just got around to trying to re-enable it today but am unable to do so as it says it is "Awaiting activation" and also "You currently have an order in progress to add call features". How can I re-activate it now?

Re: Unable to reactivate Voicemail

jab1 — Tue, 06 Feb 2024 10:06:39 GMT

You'll have to wait until one of the Help Team pick this up and give the system a kick.

Re: Unable to reactivate Voicemail

Gandalf — Wed, 07 Feb 2024 16:28:23 GMT

Hi @markchik

I've placed an order to activate voicemail for you and it should be working within 24 hours.

Let me know if there are any issues.

Re: Unable to reactivate Voicemail

markchik — Thu, 08 Feb 2024 14:13:49 GMT

Thank you - it is now working once more.