topic call features stuck after making a change in Home Phone

call features stuck after making a change

glittery1 — Thu, 01 Feb 2024 13:15:34 GMT

I tried to add a call feature of barring international calls over a month ago. At the time for some reason, it took my voicemail and call protect off as well despite me not requesting this. I added them back on then I then completely forgot about it until today when logging onto my account it says the following message when trying to see my call features:

"Your call feature(s) will be added to your account on the next working day. Please note: if you've requested to add any call features, you cannot add or remove further features until this is complete.

It seems that my voicemail, call protect and international barring are still not active a month later. Could someone look into this and unlock them please as I can't make any changes my end.

Re: call features stuck after making a change

Gandalf — Thu, 01 Feb 2024 13:53:44 GMT

Hi @glittery1

I'm really sorry to hear what has happened.

I've placed an order to activate those call features, which should complete within 24 hours.

Once done, I'll make sure your account is updated and the error message removed.

Re: call features stuck after making a change

glittery1 — Thu, 01 Feb 2024 15:13:50 GMT

Hi Gandalf

That's working fine now, thank you for your help

Best Wishes

Re: call features stuck after making a change

PeterMac — Sun, 11 Feb 2024 20:08:33 GMT

Exactly the same thing happened to me.

Phoned up the first time and told it would be sorted in 72 Hours.

5 days later phoned again and this time it was "sorted " at the time but I lost all my call features but were able to reinstate.

A few days later tried adding Call Barring.

This lost all call features except one and has locked he out awaiting order to be progressed.

Had spend several hours setting up Voicemail Plus and Call Protect to have lost all this info.

Not impressed at all.

Plusnet need to get this sorted or they will be losing a lot of customers.

Re: call features stuck after making a change

Gandalf — Mon, 12 Feb 2024 08:37:24 GMT

Hi @PeterMac

I'm really sorry for what happened. I've placed an order to correct the call features, which should complete within 24 hours. Let me know if there are further issues.

Re: call features stuck after making a change

Mark63 — Mon, 12 Feb 2024 10:44:05 GMT

I've had similar problems when changing (or attempting to change) my call features, there must be something fundamentally faulty with the way PN administer the phone accounts.

As no Plusnet customers will have a phone service after the end of next year. I doubt it's something that's going to get fixed now....