topic Re: Home phone not working - cannot contact Plusnet in Home Phone

Home phone not working - cannot contact Plusnet

Nick_Russell — Sun, 17 Dec 2023 15:00:33 GMT

My home landline has not been working for a few days. On the Plusnet site, there are instructions to send a text -

Text PHONE to 07800008121
(charges may apply at your standard rate).

We'll run tests on your connection to find out what’s going on
If you need an engineer, we’ll text you in 15 mins to book a slot
If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
Service available Mon-Sun: 8am to 7.30pm
Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

This I have done. I eventually got a call back from a BT person who could not help as it was a Plusnet line.

Plusnes contact number does not wokk (unobtaintable)

Call us on 0800 432 0200

Can anyone advise how I can get this looked at?

Thank you.

Re: Home phone not working - cannot contact Plusnet

jab1 — Sun, 17 Dec 2023 16:36:39 GMT

See my reply on the other topic you posted on.

Re: Home phone not working - cannot contact Plusnet

Gel — Sun, 17 Dec 2023 17:19:14 GMT

Report via link below.

Re: Home phone not working - cannot contact Plusnet

willcutforth — Mon, 18 Dec 2023 08:29:40 GMT

Morning @Nick_Russell did you get this reported? If not, please can you PM your username?

Re: Home phone not working - cannot contact Plusnet

Nick_Russell — Tue, 19 Dec 2023 09:21:29 GMT

Thank you for your reply. I tried the text message reporting several time with no success, then suddenly it worked and a Plusnet agent called me. The bot came up with no line problems, but when he ran checks an external fault was diagnoised. Openreach now booked to look at the fault.

Re: Home phone not working - cannot contact Plusnet

willcutforth — Tue, 19 Dec 2023 09:27:53 GMT

Glad to hear it's been looked into! If you need anything just pop me a message over.