topic Re: Caller ID not working in Home Phone

Caller ID not working

MrsY — Sun, 22 Oct 2023 14:25:26 GMT

Since moving to Plusnet a few months ago my caller ID is not working. It worked with my previous supplier. Please can you help. Thanks

Re: Caller ID not working

2Donald — Sun, 22 Oct 2023 22:24:32 GMT

Do you have it enabled in call features?

https://www.plus.net/member-centre/phone/call-features

Re: Caller ID not working

MisterW — Mon, 23 Oct 2023 08:17:38 GMT

Since moving to Plusnet a few months ago my caller ID is not working. It worked with my previous supplier. Please can you help. Thanks

@MrsY its not an uncommon issue. Its a mismatch between the Plusnet and Openreach systems, the PN system shows it as active but the OR system doesnt!. The fix is for PN to temporarily disable it and then reenable it, which gets the two systems in synch. You can either wait for a staff member to pick up this thread and arrange it, or you could call customer services who should be able to do it.

Re: Caller ID not working

Gandalf — Mon, 23 Oct 2023 10:36:17 GMT

Hi @MrsY

I've added caller display and voicemail to our supplier systems, so that they match what's already showing as active on your account. These should start working within the next 24 hours.

Let me know if there are any issues.