topic Re: Changing an Openreach engineer appointment in Home Phone

Changing an Openreach engineer appointment

billymacnab — Fri, 20 Oct 2023 16:28:41 GMT

I reported a landline fault and through the chatbot/text system I was given an engineer appointment. But either the fault has been fixed or has corrected itself – what is the best or quickest way to cancel the appointment, or contact number? Thanks in advance.

Re: Changing an Openreach engineer appointment

Mustrum — Fri, 20 Oct 2023 16:52:27 GMT

Ring plusnet and and ask about your fault. You cannot ring Openreach directly regarding a fault.

Re: Changing an Openreach engineer appointment

billymacnab — Fri, 20 Oct 2023 16:55:43 GMT

Thank you so much for replying to my message, that's exactly where the confusion was in my mind! I will contact Plusnet. Regards, Will

Re: Changing an Openreach engineer appointment

willcutforth — Fri, 20 Oct 2023 17:19:47 GMT

Hey there @billymacnab did you get it sorted or do you need me to cancel it?

Re: Changing an Openreach engineer appointment

billymacnab — Fri, 20 Oct 2023 17:22:22 GMT

Hi, thanks for your swift reply, much appreciated. I haven't phoned Plusnet, so would you be kind enough to cancel the appointment for me? I'm presuming you have all the information you need. Thanks again, Will

Re: Changing an Openreach engineer appointment

willcutforth — Fri, 20 Oct 2023 18:03:48 GMT

All cancelled for you now Let me know if you need anything else.

Re: Changing an Openreach engineer appointment

billymacnab — Fri, 20 Oct 2023 18:08:21 GMT

Will, thank you so much for doing that. Such great service again from Plusnet.

I suspect the 'fault' might have had something to do with Scotland being battered by storms!

Regards, Will

Re: Changing an Openreach engineer appointment

willcutforth — Fri, 20 Oct 2023 18:10:20 GMT

Yeah more than likely, down in Sheffield it's bad but I bet you lot are having it worse. Have a great weekend and stay safe.

Re: Changing an Openreach engineer appointment

billymacnab — Fri, 20 Oct 2023 18:30:53 GMT

You have a good weekend too and thanks again....