topic Re: Are PlusNet blocking calls to Sipgate in Home Phone

Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 10:37:52 GMT

I have a Sipgate Stater account with a 01 number.

I can ring out from it ok and I can ring in on my mobile so I know the account/hardware is working.

However if I try to ring in from my PlusNet landline I get "This number is not recognised"

Any suggestions.

Has anyone used A&A for their VOIP number?

https://www.aa.net.uk

Re: Are PlusNet blocking calls to Sipgate

Townman — Thu, 19 Oct 2023 10:43:42 GMT

Has this ever worked?

Has the number been migrated to Sipgate recently?

This sounds like an incomplete port issue. Verve seen lots of these involving migrations from Sky and Virgin to Plusnet in the past. The possibility of similar from Plusnet (BT Openreach) to Sipgate does not seem unreasonable. I suspect you will find that the number cannot be dialled from any BT line.

The VoIP provider needs to contact the industry’s porting forum.

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 10:45:41 GMT

No - it has ben in use for some years but very rarely used and was a new number - ie never ported. I can't remember if I tried calling it from a PlusNet landline number before!

Re: Are PlusNet blocking calls to Sipgate

dvorak — Thu, 19 Oct 2023 10:55:09 GMT

Pretty sure my Sipgate line has received calls from a PN number fine.
Can’t double check as since then the person that called has left PN

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 10:57:38 GMT

Ok - I will get in contact with Sipgate

Re: Are PlusNet blocking calls to Sipgate

MisterW — Thu, 19 Oct 2023 11:02:34 GMT

Has anyone used A&A for their VOIP number?

I use A & A for a block of 20 incoming numbers on the office pbx. A number of people on here have ported numbers to A & A recently...

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 11:09:15 GMT

Ok - I have a Grandstream HT812 2FXS at the moment configured for Sipgate - if I changed to A&A would this be ok?

It has all the correct UK settings so would all I need to do was to use these settings

https://support.aa.net.uk/VoIP_Phones_-_Generic_Client

And is it better to choose an 01/02 number or a 033 number?

Re: Are PlusNet blocking calls to Sipgate

JSHarris — Thu, 19 Oct 2023 11:19:24 GMT

We have an 01 local area code VOIP number with A&A, in parallel with our Plusnet landline number. I can call the A&A number from the Plusnet phone without any problems, I did it when testing the system after setting it up. Just tried it again to make sure and it still works fine.

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 11:23:07 GMT

Ok - getting stranger

I have had two people ring it - one is a Virgin Landline and one from A PlusNet Landline - both got through.

It seems I can't ring it from my own landline - no idea why!!

Re: Are PlusNet blocking calls to Sipgate

RealAleMadrid — Thu, 19 Oct 2023 11:31:04 GMT

@Anonymous I just called my Sipgate number from my Plusnet landline phone and it works. So no block on the Plusnet side. (at least for my number)

I chose a local area 01 number for my Sipgate account, some people are a bit suspicious of 03 numbers, maybe thinking they will be charged more.

Edit Just a thought... is your Plusnet landline working OK for other calls?

Re: Are PlusNet blocking calls to Sipgate

MisterW — Thu, 19 Oct 2023 11:29:08 GMT

It seems I can't ring it from my own landline - no idea why!!

Your landline number isnt on your sipgate 'blocked' list is it ?

Ok - I have a Grandstream HT812 2FXS at the moment configured for Sipgate - if I changed to A&A would this be ok?

It has all the correct UK settings so would all I need to do was to use these settings

Yes

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 11:34:40 GMT

Just checked and no

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 11:41:37 GMT

Just physically changed the phones over and I still can't ring the Sipgate number from the PlusNet number so it's not a phone problem!

It seems something peculiar top my setup

Bit stumped.

Re: Are PlusNet blocking calls to Sipgate

bmc — Thu, 19 Oct 2023 12:11:28 GMT

@Anonymous

May not be relevanr but I always forget to mention this when talking about VOIP.

You always need to dial the full area code along with the number - even for local calls.

Brian

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 12:21:58 GMT

Yes - aware of that - many thanks

Re: Are PlusNet blocking calls to Sipgate

Townman — Thu, 19 Oct 2023 13:10:50 GMT

@Anonymous wrote:

I have had two people ring it - one is a Virgin Landline and one from A PlusNet Landline - both got through.

It seems I can't ring it from my own landline - no idea why!!

Can you ring other numbers from your home land line? If yes, then you have a specific condition related to your land line when calling that specific number and this is a well defined problem to raise with Plusnet support.

"When I call this number from my Plusnet phone line, it does not connect. Someone else uses Plusnet and can ring the number successfully, so it does not look like a general Plusnet / BT to Sipgate routing issue. The number can also be called from my mobile and by a VM subscriber. Can you please investigate?".

Re: Are PlusNet blocking calls to Sipgate

Anonymous — Thu, 19 Oct 2023 14:05:41 GMT

Yes - all other numbers I try are ok

Re: Are PlusNet blocking calls to Sipgate

machare — Thu, 19 Oct 2023 15:48:15 GMT

@bmc I don't dial my area code for local numbers because my ATAs (Cisco and Gigaset) are configured to insert it for me.

Re: Are PlusNet blocking calls to Sipgate

JSHarris — Thu, 23 Nov 2023 18:30:19 GMT

Thanks, that sounds like a really useful feature, not something I'd spotted before. A lot of our calls are local, so being able to omit the area code, as we tend to do with the landline phone, will be useful.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

Re: Are PlusNet blocking calls to Sipgate

markhawkin — Wed, 22 Nov 2023 21:07:58 GMT

@Anonymous

I've got a Sipgate (free) account and that works fine for both incoming and outgoing calls on Plusnet.

I'm using a Gigaset phone.