topic Re: Caller Display not working. in Home Phone

Caller Display not working.

bassman23 — Mon, 09 Oct 2023 15:56:11 GMT

I've just bought a BT 4000 cordless phone and my telephone contact with Plusnet includes the Caller Display service.

But when someone phones, it says No number on the display. When I dial 1471, it reads out the phone number of the last call.

Why doesn't the number show on the display?.

I have a corded phone in another room that does show the callers number, but the BT 4000 phone doesn't and I can't find anything in the settings that relates to Caller Display.

Re: Caller Display not working.

willcutforth — Mon, 09 Oct 2023 16:09:17 GMT

I just checked and it is on the line so something to do with the phone. Hope you get it sorted @bassman23

Re: Caller Display not working.

bassman23 — Tue, 10 Oct 2023 04:16:38 GMT

Thanks.

But I have checked the phone and cany find anything in the settings that relates to Caller Display. So I currently don't have the service that I'm paying for.

Re: Caller Display not working.

RealAleMadrid — Tue, 10 Oct 2023 06:43:47 GMT

@bassman23 If the caller display is working on your other phone then Plusnet are providing the service and it is free anyway.

It's up to you to find out why the BT phone is not working, you can't expect Plusnet to fix it for you. Do some searching on the internet.😁

Re: Caller Display not working.

greygit1 — Tue, 10 Oct 2023 22:39:23 GMT

I read through the 64 (?) page user guide for the phone.

I don't have that model so can't explore one or two (remote, at best) possibilities on why its current setup may not be displaying the number.

Re: Caller Display not working.

198kHz — Wed, 11 Oct 2023 09:10:57 GMT

Welcome to the forum @bassman23 🙂

I've read the user guide

https://www.bt.com/content/dam/bt/help/legacy-ug/others/BT4000%20Big%20Button%20user%20guide%20Ed.2.pdf

and as is the norm with all phones with caller display that I've come across, it should just work without having to 'enable' it.

Have you tried it in the socket in which your corded phone works?

It could of course be that you've had the bad luck to to have bought a faulty phone - it does happen.
Do you have a friend or neighbour with caller display on whose line you could try your phone?

Re: Caller Display not working.

bassman23 — Fri, 13 Oct 2023 12:28:35 GMT

Thanks.

I read the user manual before posting the question because there is no information in there about caller display settings.

Re: Caller Display not working.

bassman23 — Fri, 13 Oct 2023 12:31:26 GMT

🤣

Re: Caller Display not working.

bassman23 — Fri, 13 Oct 2023 12:36:16 GMT

Thanks.

I've tried it in the socket that my corded phones caller display works and the BT 4000 caller display worked. And when I reconnected back in the other room where it wasn't working, it works now!

So disconnecting it, then connecting it again, seems to have solved the problem.

Re: Caller Display not working.

198kHz — Fri, 13 Oct 2023 14:34:39 GMT

Excellent news, and thanks for updating - so many people don't.

Re: Caller Display not working.

bassman23 — Fri, 13 Oct 2023 15:15:59 GMT

No problem, its only being polite.Thanks again 👍

Re: Caller Display not working.

JSHarris — Wed, 18 Oct 2023 10:24:18 GMT

Our phones stopped displaying numbers a week or two ago. Tried changing phones and have ruled the phone out as a cause. If I plug the phone into our VOIP ATA caller display works fine, plug it into the landline and it doesn't work. Same for the DECT phones we have. Caller display works when the base station is plugged into the VOIP ATA, doesn't work when plugged into the Plusnet landline.

Not sure how long it's been like this, I first noticed it about a week or so ago when my mother in law called. Instead of showing her name on the phone the message displayed was "Private Number". Just had the same thing happen this morning, a friend called and the DECT phone just displayed "Private number".

Not sure I want to risk reporting this as a fault, as we need the landline phone to keep working until our contract expires - I don't want to risk losing the number if I can help it. Some friends lost their landline phone altogether when they reported a fault a few weeks ago, they were told that phone lines aren't being fixed if there are faults and are just being disconnected.

Re: Caller Display not working.

James30 — Wed, 18 Oct 2023 10:42:31 GMT

@JSHarris it's looking fine from my end, can you call the landline with your mobile and see if the number displays. I'm thinking some VOIP shenanigans are going on. Is your mother and friend using an ordinary PSTN landline or is it VOIP phone?

Re: Caller Display not working.

JSHarris — Wed, 18 Oct 2023 10:51:01 GMT

Thanks for the quick reply, much appreciated.

Unfortunately I can't easily call from a mobile right now as we have no signal here. Mother in law is still using a BT landline phone as she has a fall alarm connected to it. When her number came up as a private number when she called I asked here if anything had changed and she said it hadn't, she's still using the same big button RNIB phone she's had for a few years.

I'll try and wander up the hill behind us later (after my wife's back to answer the landline) and see if I can get a mobile signal to make a test call and report back later.

Re: Caller Display not working.

James30 — Wed, 18 Oct 2023 11:59:10 GMT

@JSHarris - That would be good just to make sure it's definitely broken before we tinker with it. Cheers

Re: Caller Display not working.

JSHarris — Wed, 18 Oct 2023 13:29:43 GMT

Looks like whatever it was has been resolved, thanks.

Just done a test and caller display seems to be working again.

Re: Caller Display not working.

James30 — Wed, 18 Oct 2023 13:40:54 GMT

Oh brill, it would be nice to take all the credit but in this case I didn't actually do anything. Next time maybe, just give us a shout if you need anything else. Cheers

Re: Caller Display not working.

JSHarris — Wed, 18 Oct 2023 13:51:42 GMT

No idea what happened TBH, but one of our phones has a scrollable memory of received calls, with dates and times. I've just thought to scroll back through that and all calls received from 12/10/2023 until my test call a short time ago are logged as "Private". I'm assuming the phone is just logging the incoming CLI information and adding a date and time stamp from its internal clock. This log tallies with what was shown on the phone screens at the time.

The test calls I've just made worked fine, I tried a mobile call and then also one from a VOIP phone with a local area number and both displayed OK. Thanks for your help, perhaps the threat of looking at it may have frightened it into behaving itself!

Re: Caller Display not working.

James30 — Wed, 18 Oct 2023 14:10:55 GMT

That's it. Looks like "Nah then POTS, sort yourself out or I'll send in the heavies round!" did the trick. Bye for now