topic Re: Phone not working in Home Phone

Phone not working

Okay — Tue, 12 Sep 2023 13:07:24 GMT

Hello,

My landline phone is not working, I don't know how long it's been out for.

My broadband over the same line is still working fine.

I plugged the phone into the master socket to check, but still no dial tone.

The 'report a problem' page suggests to "text..." I don't use a mobile phone.

Only way to get in touch is here for me.

Can anyone from plusnet help please?

Many thanks.

Re: Phone not working

Gel — Tue, 12 Sep 2023 16:54:50 GMT

Try link below-

Re: Phone not working

Okay — Tue, 12 Sep 2023 18:35:20 GMT

I've taken the front off the master socket and plugged 2 handsets into the socket behind there and there's no dial tone. Broadband shows no problem however.

Had same problem earlier this year (or last year) and it was a connection at the pole.

What to do next?

Thanks for your help.

Re: Phone not working

willcutforth — Wed, 13 Sep 2023 09:03:51 GMT

@Okay there is a disconnection on the line so I have raised this to Openreach to resolve. It should be done in the next couple of days but the Estimated Repair Time is 15th 23:59

Re: Phone not working

Okay — Wed, 13 Sep 2023 09:29:13 GMT

Thanks a lot will, much appreciated.

Re: Phone not working

willcutforth — Wed, 13 Sep 2023 09:36:11 GMT

No worries I will keep an eye on it for you any way.

Re: Phone not working

Okay — Thu, 14 Sep 2023 16:50:29 GMT

The phone line is working again though no-one has been round and there have been no email updates from plusnet.

Could they have fixed it remotely without calling round? Any way to find out?

Hopefully it's not just intermittent as it means it will likely go wrong again.

Thanks for your help.

Re: Phone not working

willcutforth — Thu, 14 Sep 2023 16:52:01 GMT

Yeah a lot of the time it is fixed externally and they won't call. Glad it's all sorted for you though