topic Re: Add Call Diversion doesn't work in Home Phone

Add Call Diversion doesn't work

southerner — Fri, 21 Jul 2023 13:58:51 GMT

Been trying to add a set of Call Features over the past few days -

Std voicemail

Plusnet Protect

Caller Display

Call Diversion

The problem is if Call Diversion is included the order it gets stuck in the system with 'an error' and it also knocks out the other 3 features.

I called in a couple of days ago & I thought it was fixed but it turns out the agent just removed Call Diversion from the order to allow it to complete adding the other 3 features. When I tried to add Call Diversion back again the order got stuck in the system again with 'an error' and my other 3 features got knocked out again.

Please could someone at Plusnet take a look?

Re: Add Call Diversion doesn't work

Gandalf — Fri, 21 Jul 2023 14:18:52 GMT

Hi @southerner

I'm really sorry for the mess here.

I've manually placed an order to activate Call Divert, which should start working within the next 24 hours. Once that's completed, I'll make sure your account is updated to show those 4 call features as active.

Let me know if there are any further issues.

(edit)

Call features are now showing as active and call divert should be working.

Re: Add Call Diversion doesn't work

southerner — Mon, 04 Sep 2023 13:49:43 GMT

@Gandalf I think I have run into this problem again. Is there any chance you could clear it for me again? Many thanks.

Re: Add Call Diversion doesn't work

ClaudiaG23 — Mon, 04 Sep 2023 14:47:22 GMT

Hi @southerner we've got this order replaced for you for the call features. This is for the voicemail and call protect. The caller display wasn't affected.

Do you still want the call divert as well? This is something we can get added back on once we've resolved the first part.

Re: Add Call Diversion doesn't work

southerner — Sat, 09 Sep 2023 10:35:16 GMT

Thank you @ClaudiaG23 I'll leave things as they are for now.