topic Re: No dial tone in Home Phone

No dial tone

skipster73 — Fri, 01 Sep 2023 17:39:27 GMT

My phone line seems to be dead, but I do have broadband. I used the text message service earlier today, but after texting NEXT about 6 hours ago (12.33pm), I've heard nothing. The automated response said I should receive a result within 30 mins, but may take longer.... how long is longer?

Re: No dial tone

James30 — Fri, 01 Sep 2023 17:46:41 GMT

@skipster73 - I'm struggling to find your account so can you PM me your username and I'll have a gander at what's going on. cheers.

Re: No dial tone

Anonymous — Fri, 01 Sep 2023 17:47:22 GMT

Does this work ? - https://www.plus.net/my-account/tools/phone-troubleshooter/

Re: No dial tone

skipster73 — Fri, 01 Sep 2023 17:55:01 GMT

thanks, but been there and done that!

Re: No dial tone

James30 — Fri, 01 Sep 2023 17:58:32 GMT

@skipster73 - Can you DM me your username please and I can you. Thanks

Re: No dial tone

skipster73 — Fri, 01 Sep 2023 18:49:47 GMT

[Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: No dial tone

James30 — Fri, 01 Sep 2023 18:17:48 GMT

@skipster73 Cheers, I've found a fault externally so raised it to Openreach, I've left you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=236606594 with the full spiel but I hope for it to be fixed by Monday.