topic Re: Lost Caller ID after transferring from BT in Home Phone

Lost Caller ID after transferring from BT

stevengcowley — Thu, 24 Aug 2023 19:23:24 GMT

Hi,

Joined PlusNet four months ago but lost caller ID when we transferred. It was working OKpreviously when on BT.

I seen other people have the issue but no way to actually report the issue!

How do we get this resolved

Thanks

Re: Lost Caller ID after transferring from BT

MisterW — Fri, 25 Aug 2023 05:55:02 GMT

@stevengcowley Two options, you can either call Customer services and report the fault , or wait for one of the Plusnet help team to pick this up and assist.

Re: Lost Caller ID after transferring from BT

willcutforth — Fri, 25 Aug 2023 12:24:55 GMT

I've made some adjustments for you @stevengcowley so it should work within the next hour but give it 24 hours and if it's not working please do let us know.

Re: Lost Caller ID after transferring from BT

stevengcowley — Fri, 25 Aug 2023 13:05:35 GMT

Thanks Will, Caller ID is now working

Re: Lost Caller ID after transferring from BT

willcutforth — Fri, 25 Aug 2023 13:22:57 GMT

Awesome, glad to hear it. You know where we are if you need us.

Re: Lost Caller ID after transferring from BT

crystalamina — Mon, 11 Sep 2023 20:12:46 GMT

Hi, we have exactly the same problem. The ' control panel ' says that Caller Display is active, and I have tried the " *234# ", where I get the reply - This service is not available? Can you please advise what next please?

Re: Lost Caller ID after transferring from BT

James30 — Tue, 12 Sep 2023 07:50:44 GMT

@crystalamina - I recon I've sorted it. Sorry for the trouble, can you give it a go in 4 hours and let me know if it's still not working. Thanks

I've left a note on you account here @ https://www.plus.net/wizard/?p=view_question&id=236832646