topic Re: 1571 not available in Home Phone

1571 not available

Rich7 — Fri, 14 Jul 2023 22:03:05 GMT

Hi I have signed up for voicemail extra it has been activated with PlusNet but when I dial 1571 a message tells me that this line doesn`t have a call answering service. Rang PlusNet they said helpfully, that they would uninstall it and put it back on tomorrow which they didn't do. Needless to say its still the same.

Thanks for any help.

Rich

Re: 1571 not available

James30 — Sun, 16 Jul 2023 09:51:26 GMT

@Rich7 - That should so the trick, give it 24 hours though, cheers

Re: 1571 not available

Rich7 — Mon, 17 Jul 2023 21:47:54 GMT

Hi James thanks for sorting that it now works.

the only thing is now I signed up to voicemail extra and I think only standard voice mail is working.

Could you have a look for me please.

Thanks

Rich

Re: 1571 not available

willcutforth — Tue, 18 Jul 2023 11:29:40 GMT

I've put it through so that it should be on within 24 hours

Re: 1571 not available

Rich7 — Thu, 20 Jul 2023 05:56:42 GMT

no still not working

Re: 1571 not available

willcutforth — Thu, 20 Jul 2023 10:19:24 GMT

Ok so I have just checked with the help of @Gandalf and we have had an update from our suppliers to say it is in the delayed state due to an Exchange issue. We should have and update on the 24th for you which is Monday. Sorry about this.

Re: 1571 not available

Gandalf — Tue, 25 Jul 2023 15:45:18 GMT

Hi @Rich7

Thought I'd provide an update. Voicemail Extra should now be working, but the subsequent Call Divert order is getting a little stuck in the supplier systems. We're on the case though and we’re chasing this up.

Re: 1571 not available

Gandalf — Wed, 26 Jul 2023 14:05:07 GMT

Hi @Rich7

Could you possibly check if Call Divert works now?

If you want to...	Here's how you do it
Set up Call Divert	Press (Code)(Number to divert to)#
Check Call Divert	Press *#(Code)#
Turn off Call Divert	Press #(Code)#