topic Re: My number permanently withheld in Home Phone

My number permanently withheld

nigelgodwin — Wed, 12 Jul 2023 20:31:45 GMT

Hi, i would like to make my number ex directory, which is sometimes called permanently with hold.

i have seen you can do this by dialling 141, but i want it permanently, which on several links peoplecsay you have to request it as you can’t do this from the website.

can somebody help me with this please.

cheers

Re: My number permanently withheld

198kHz — Wed, 12 Jul 2023 21:01:22 GMT

@nigelgodwin wrote:

Hi, i would like to make my number ex directory, which is sometimes called permanently with hold.

Welcome to the forum. 🙂

Just to clarify - ex-directory means that your number doesn't appear in a paper or online directory. It is the default on a Plusnet line.
As you say, you can't order Permanent Withhold online, and call centre agents often don't know about it.

It is available, and one of the PN Help Team will be able to expedite it when they see this thread.

There are two options - with or without 1470 override for individual calls.

Re: My number permanently withheld

nigelgodwin — Wed, 12 Jul 2023 21:08:21 GMT

Great that i am already ex directory, would like the option of using 1470 when i am happy to share my number.

Re: My number permanently withheld

willcutforth — Thu, 13 Jul 2023 09:18:46 GMT

Hey there @nigelgodwin . I have raised a ticket on the account that can be found here ! Please let me know when you have replied.