topic Re: Voicemail not working in Home Phone

Voicemail not working

Abzlady70 — Sat, 24 Jun 2023 19:36:56 GMT

Can anyone help with a Voicemail issue? I came home today to find that we now get a dead tone when I dial 1571. It was working fine yesterday. I've checked my account/package and we are still signed up for Voicemail. Any ideas?

Re: Voicemail not working

jab1 — Sat, 24 Jun 2023 19:43:33 GMT

Can you make any outgoing calls/do you have a dial tone on the phone? If the answer to either of those is 'no', report a phone fault via Report your landline problem | Help | Plusnet

Re: Voicemail not working

Abzlady70 — Sat, 24 Jun 2023 19:46:01 GMT

Hi John, we have a dial tone and can make calls as usual.

Re: Voicemail not working

jab1 — Sat, 24 Jun 2023 19:48:19 GMT

OK - just wondered. It may be an idea to give them a call tomorrow morning in that case.

Re: Voicemail not working

adamwalker — Sun, 25 Jun 2023 07:54:22 GMT

Hi there, I've performed a test on your line and it's now showing us any obvious causes for the issue. Just to check does your handset have it's own voicemail functionality?

Adam

Re: Voicemail not working

DeeDee28 — Mon, 26 Jun 2023 11:09:02 GMT

Hi Abzlady 70

I have just spoken to someone in the line fault section as I have same problem. They have had a lot of calls on this! Apparently seems to be a national fault and now they are aware of it action is being taken to trace and fix the problem. Couldn't give a timescale though!

Re: Voicemail not working

willcutforth — Wed, 28 Jun 2023 16:04:59 GMT

@DeeDee28 should be fixed now, can you please try it for me?

Re: Voicemail not working

DeeDee28 — Wed, 28 Jun 2023 16:28:49 GMT

Yes, it is now working Thank you