topic 1571 Answer service not working in Home Phone

1571 Answer service not working

DeeDee28 — Mon, 26 Jun 2023 10:27:41 GMT

There is the sound on the line showing message in 1571 but when I dial it, it cuts off after saying 'There is a fault, try again'. The 1572 service is also not working as regards messages. When I phoned a friend who has the service with BT, it did not go to the message service - again saying 'There is a Fault'. Looks like the whole system has gone down. What are we supposed to do?

Re: 1571 Answer service not working

jab1 — Mon, 26 Jun 2023 10:31:09 GMT

Report a PHONE fault via: Report your landline problem | Help | Plusnet

Re: 1571 Answer service not working

DeeDee28 — Mon, 26 Jun 2023 10:41:26 GMT

There is nothing wrong with my line, able to make and receive calls, so not really a line problem. Seems to be the actual voicemail service that has died! I notice that it has been raised on the BT forum as well. If it happening to others it is not my line.

Re: 1571 Answer service not working

jab1 — Mon, 26 Jun 2023 10:43:46 GMT

OK. If it is a national issue, you will just have to wait until BT/Openreach sort it.

Re: 1571 Answer service not working

DeeDee28 — Mon, 26 Jun 2023 11:03:38 GMT

Have just spoken to someone in the line fault section. They have had numerous calls! Appears to be a national problem which they are now aware of and will try to remedy. No time scale though!!

Re: 1571 Answer service not working

JoblessGob — Mon, 26 Jun 2023 14:32:09 GMT

Me 2...

Re: 1571 Answer service not working

ClaudiaG23 — Wed, 28 Jun 2023 10:09:03 GMT

Hi @DeeDee28, we're aware of an issue with the voicemail not working. This is affecting a number of customers and is being investigated currently.