topic Re: Caller id not working in Home Phone

Caller id not working

jgl22 — Wed, 07 Jun 2023 16:57:51 GMT

Hi there, the past couple of days our caller id has not been working. The phone just displays external call. Is there anything i can do to get this working again?

I have dialled the *#234# number and it says it is enabled.

I have also tried a different wired phone directly into master socket and it does not work on that phone either.

Any help would be appreciated.

Cheers

Re: Caller id not working

James30 — Fri, 09 Jun 2023 18:20:16 GMT

@jgl22 - It's active at our end and the backend system too. To see if we're dealing with crossed line issues can you dial 17070 and check the number it reads out is correct?

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 16:12:55 GMT

Just to update as of today our phone line now does not work at all.

Our internet is also playing up and keeps going down.

Any help would be appreciated as my daughter works from home.

Re: Caller id not working

MatthewWheeler — Wed, 21 Jun 2023 16:21:08 GMT

Evening @jgl22

I'm really sorry to hear that's happened.

After testing the line I can see a fault known as a loop condition which can be an internal issue with the way things are setup.

Are you able to try another phone at all or the phone on its own with the router unplugged?

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 16:23:13 GMT

Hi yes i have tried another phone and it displays no line on the screen. This was plugged directly into the openreach mk4 master socket

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 17:00:57 GMT

I have also tried with the faceplate removed (just to rule that out) and the phone via a different filter directly into socket and still no line. Im assuming i have to report this as a fault?

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 17:02:04 GMT

The router was also unplugged.

Re: Caller id not working

MatthewWheeler — Wed, 21 Jun 2023 17:37:31 GMT

Thanks for confirming @jgl22

We'll need to book an engineer to get this sorted.

Can you respond to the text I've sent?

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 18:10:01 GMT

Ah Matthew sorry i missed your message. I did report the fault hopefully i havent confused things

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 18:10:49 GMT

I will reply to text now

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 18:18:09 GMT

@MatthewWheeler I have now replied to text. Cheers

Re: Caller id not working

MatthewWheeler — Wed, 21 Jun 2023 18:20:31 GMT

Thanks for responding @jgl22

I've booked that in now and sent a confirmation via e-mail.

Let us know how you get on

Re: Caller id not working

jgl22 — Wed, 21 Jun 2023 18:26:55 GMT

Will do. Thanks for your help.