topic Re: Phone rings but on answering, only hear buzzing. in Home Phone

Phone rings but on answering, only hear buzzing.

BionicJohn — Sun, 04 Jun 2023 20:54:55 GMT

The phone rings and the caller's ID appears. We press the green answer button but can only hear buzzing. The caller hears the phone ringing.

I have tried different phones but the result is the same.

We can not dial out either.

Internet is fine.

It would appear to be an external fault related to the incoming line or exchange.

Some sort of linetest would be appreciated.

Many thanks.
John

Re: Phone rings but on answering, only hear buzzing.

Townman — Sun, 04 Jun 2023 21:05:04 GMT

Hi John,

If you have a mobile phone, you can initiate an automated test yourself - see the link below.

Re: Phone rings but on answering, only hear buzzing.

willcutforth — Tue, 06 Jun 2023 18:37:16 GMT

Evening John, @BionicJohn

I can see this has all been raised up. Do you need me for anything else at the minute?

Re: Phone rings but on answering, only hear buzzing.

BionicJohn — Tue, 06 Jun 2023 19:11:52 GMT

The OpenReach engineer is coming tomorrow. A basic test confirmed our experience - phone rings, caller ID appears, we answer but the caller continues to hear the ringing tone. Then the BT, answer phone kicks in - for which we have a notification but can't call as we have no dial tone.

Re: Phone rings but on answering, only hear buzzing.

BionicJohn — Wed, 07 Jun 2023 09:59:02 GMT

All sorted.

Faulty connection on line at the nearby telegraph pole.

Many thanks to the competent engineer for diagnosing and resolving quickly.

Re: Phone rings but on answering, only hear buzzing.

willcutforth — Wed, 07 Jun 2023 12:42:03 GMT

Awesome! Glad to hear it! If you need anything please do let me know!

Re: Phone rings but on answering, only hear buzzing.

BionicJohn — Wed, 07 Jun 2023 13:39:32 GMT

You could thank David the engineer for sorting out quickly. 👍🏻

Re: Phone rings but on answering, only hear buzzing.

willcutforth — Wed, 07 Jun 2023 14:59:52 GMT

I will definitely feed it back for you John.

Re: Phone rings but on answering, only hear buzzing.

198kHz — Wed, 07 Jun 2023 22:31:07 GMT

@BionicJohn wrote:
You could thank David the engineer for sorting out quickly. 👍🏻

https://www.openreach.com/help-and-support/thank-an-engineer-form