topic Re: Compensation in Home Phone

Compensation

Rodders708 — Thu, 25 May 2023 18:06:28 GMT

For the period starting 29 Mar to 11 Apl we were unable to receive incoming calls should we be compensated automatically, because we have not had any.

Re: Compensation

Mustrum — Thu, 25 May 2023 18:21:36 GMT

Did you report a fault?

Re: Compensation

Rodders708 — Thu, 25 May 2023 19:08:07 GMT

Yes

Re: Compensation

MatthewWheeler — Mon, 29 May 2023 06:21:40 GMT

Morning @Rodders708

I'm really sorry to hear you had a fault on your line and that you weren't compensated for this.

I've sent off a request for this to be manually added and we'll get that done for you as soon as possible

Compensation

Rodders708 — Wed, 14 Jun 2023 15:25:51 GMT

According to Matthew Wheeler, compensation for a phone fault (for approx 2 weeks) would be manually adjusted on my next bill June), this has not happened!!

This should have been done automatically without any input from myself according to Ofcom, which Plusnet signed up to.

Your comments would be appreciated.

Re: Compensation

dvorak — Wed, 14 Jun 2023 15:56:04 GMT

Moderators Note

Topics merged.

Re: Compensation

MatthewWheeler — Wed, 14 Jun 2023 15:57:22 GMT

Sorry to hear this still hasn't happened @Rodders708

I've escalated this further and we'll update your account shortly

Re: Compensation

Rodders708 — Thu, 15 Jun 2023 18:44:05 GMT

We have been credited with £100.00, can you tell me how you arrived at this figure because it not tie in with the Ofcom measure of recompense. Cheers.

Re: Compensation

MatthewWheeler — Thu, 15 Jun 2023 18:52:03 GMT

Thanks for getting back to us @Rodders708

I've created a ticket on your account with the details.

Let me know if there's anything else we can help with

Re: Compensation

Rodders708 — Thu, 15 Jun 2023 19:11:22 GMT

Thank you, where exactly is this ticket on my account?

Re: Compensation

MatthewWheeler — Thu, 15 Jun 2023 19:19:11 GMT

If you go here you should be able to view it