CLI not working - new account

vzh7gk — Fri, 05 May 2023 13:41:13 GMT

Judging from the number of forum threads, this lack of working CLI is a regular occurence.

I have several issues with PlusNet service - inoperative CLI is just one. I have BT 6500 cordless phones on which CLI worked when I migrated from BT a month or so ago. However, since being on PlusNet - no caller ID is shown. My account shows CLI is active - but I'm afraid it is a failure.

As someone else notes, the silly season for scam phone calls is well underway and a glance at the caller ID would give a clue as to whether to bother answering the phone. (I do like to bait the scammers occasionally!). 🙂

I hope this can be resolved quickly!

Re: CLI not working - new account

vzh7gk — Tue, 09 May 2023 09:00:46 GMT

Spoke to [CSA Removed] on the helpdesk on Saturday.

He was to reset CLI sometime on Monday, said it should be back on by Tuesday. Just noticed a call received at lunchtime (I was out) now displays caller ID.

Well done PlusNet! 😁

Moderators Note: CSA name removed as per Forum rules

topic Re: CLI not working - new account in Home Phone

CLI not working - new account

Re: CLI not working - new account