topic Re: We need a line test in Home Phone

We need a line test

Orca — Wed, 26 Apr 2023 14:32:28 GMT

Hi. Our phone line is down but the broadband is working. We have tried all the troubleshooting advice including slotting the line into the back face of the master socket and changing the handset but the line is still dead. Is there a link on the website so we can test the line?

Thanks for your help.

Re: We need a line test

jab1 — Wed, 26 Apr 2023 14:36:02 GMT

@Orca there is no user-accessible test - use this link to report: https://www.plus.net/help/report-a-problem/phone/

Re: We need a line test

Orca — Wed, 26 Apr 2023 14:39:42 GMT

Thank you for your reply. Yes, seen this page but not appropriate for us.

Re: We need a line test

jab1 — Wed, 26 Apr 2023 14:49:38 GMT

Why not ? you have said the phone is dead, but the Broadband is working. This suggests that the phone Side of you circuit is damaged, therefore a phone fault report is in order.

Do you mean the cable is physically down?

Re: We need a line test

Orca — Wed, 26 Apr 2023 14:55:24 GMT

No, you were asking us to phone Plusnet when we had no working phone! We have now filed a report using a neighbours phone. Thank you for your help.

Re: We need a line test

jab1 — Wed, 26 Apr 2023 14:56:46 GMT

OK - so you don't have/use mobiles then?

Re: We need a line test

Orca — Wed, 26 Apr 2023 14:59:38 GMT

I've never had a mobile..correct...still some dinosaurs walking the earth haha A form of e-mail fault report I could have managed but Plusnet do not recognise the difficulties of older people like myself. Best wishes.

Re: We need a line test

jab1 — Wed, 26 Apr 2023 15:00:35 GMT

Re: We need a line test

Townman — Wed, 26 Apr 2023 16:12:12 GMT

@Orca wrote:

I've never had a mobile..correct...still some dinosaurs walking the earth haha A form of e-mail fault report I could have managed but Plusnet do not recognise the difficulties of older people like myself. Best wishes.

There used to be a web site telephone fault bot which could be used to kick off a line fault test.