topic Caller ID not working in Home Phone

Caller ID not working

nippersmum — Wed, 12 Apr 2023 14:42:34 GMT

We are relatively new customers an perfectly happy with everything except that caller ID on our cordless home phone no longer works since the transfer. It worked fine with our former provider. I wonder if someone could check things out for us.

Many thanks

Re: Caller ID not working

frosty8 — Wed, 12 Apr 2023 18:49:47 GMT

It was the same for me when I joined Plusnet, call them and ask them to switch it on ..... worked for me.

Re: Caller ID not working

adamwalker — Sat, 15 Apr 2023 15:10:33 GMT

Hi @nippersmum I've just popped a priivate message over to you, please send me a reply when you can and I'll help out.

Re: Caller ID not working

Lesley54 — Sat, 15 Apr 2023 19:25:14 GMT

I've got the same problem since I moved. Caller ID isn't working, can it be fixed please?

Re: Caller ID not working

Gandalf — Mon, 17 Apr 2023 13:56:53 GMT

@Lesley54, I've added caller display and it should be working within 24 hours.

Re: Caller ID not working

Lesley54 — Mon, 17 Apr 2023 14:54:44 GMT

Thank you so much 👍

Re: Caller ID not working

Lesley54 — Tue, 18 Apr 2023 14:40:19 GMT

My caller ID is now working. Nice one, thanks 👍.

Re: Caller ID not working

nippersmum — Tue, 18 Apr 2023 14:48:13 GMT

Hi Adam

There seems to be some confusion on this thread! I am getting messages from Gandalf who is sorting out Lesley54 but my problem persists!

Coulkd you investigate for me?

Many thanks

Re: Caller ID not working

Mustrum — Tue, 18 Apr 2023 15:05:33 GMT

@nippersmum have you replied to @Gandalf ;s private message?

Re: Caller ID not working

nippersmum — Tue, 18 Apr 2023 15:22:56 GMT

Hi Mustrum

I haven't had any private messages from Gandalf it was Adam who was going to sort out my problem!

Re: Caller ID not working

jab1 — Tue, 18 Apr 2023 15:25:57 GMT

@nippersmum Did you reply to Adam's PM, then?

Re: Caller ID not working

nippersmum — Tue, 18 Apr 2023 15:28:35 GMT

Yes I did, on Saturday.

Re: Caller ID not working

jab1 — Tue, 18 Apr 2023 15:31:20 GMT

Then maybe he hasn't got round to it yet - he certainly wasn't in over the weekend.

Re: Caller ID not working

willcutforth — Wed, 19 Apr 2023 12:37:39 GMT

@nippersmum is it still not working? If not I will have to raise a fault.

Re: Caller ID not working

nippersmum — Wed, 19 Apr 2023 14:36:43 GMT

Hi Will

I'm afraid it's still not working on the cordless phone.

Lesley

Re: Caller ID not working

willcutforth — Fri, 21 Apr 2023 15:16:43 GMT

Hey there @nippersmum I have now raised a fault and it should be resolved within the next few days.