topic Re: Caller ID not working since switching in Home Phone

Caller ID not working since switching

Cmerr — Mon, 03 Apr 2023 17:34:36 GMT

Usual problem following switch that Caller ID is not available. I've dialled #234# says the service is unavailable.

Now just need plusnet colleague to apply the fix for this to my account

Thanks

Re: Caller ID not working since switching

Townman — Mon, 03 Apr 2023 22:09:43 GMT

Have you tried setting (or checking) this in the user portal under Phone / Call Features?

Re: Caller ID not working since switching

csmith94 — Wed, 05 Apr 2023 13:44:01 GMT

Hi @Cmerr, checking over your account the phone order hasn't fully completed on our side so I'm just getting this pushed through for you to check what status Caller Display is in. I'll be back in touch once this has been done.