topic Re: PLusnet lost my landline in Home Phone

PLusnet lost my landline

Chrissianne — Wed, 29 Mar 2023 10:21:08 GMT

Got wonderful plusnet yesterday - they have LOST my landline, blocked it, whatever. NO land line and no mobile signal where I live. Send numerous messages in all places but no hope of either of their two staff answering them.

Question - how long did they take to reinstall a landline if they ever did this before to anyone??? I want to scream. I effed at their useless robot to get things off my chest.

They are proving to be only a tenth as good as they were when I used them last years and years ago. That fat happy chap on the tv is now proven to be a liar.....

Re: PLusnet lost my landline

agedgopher — Wed, 29 Mar 2023 12:09:58 GMT

@Chrissianne

Did you sign up for full fibre or fibre to the cabinet or ADSL?

It may answer your question.

Evan

Re: PLusnet lost my landline

Chrissianne — Wed, 29 Mar 2023 18:14:08 GMT

Hello.. It was full fibre with anytime calls. I spoke to them today and I am hopeful I will get my land line back tomorrow...we will see. At the moment it is 'not available' to callers with no ringtone at my end....thx

Re: PLusnet lost my landline

MisterW — Wed, 29 Mar 2023 18:19:12 GMT

It was full fibre with anytime calls.

The full fibre products don't have an option for a phone line. Are you sure it was full fibre (FTTP) and not Unlimited Fibre or Unlimited Fibre Extra which are FTTC ( Fibre to the cabinet )

Re: PLusnet lost my landline

Chrissianne — Wed, 29 Mar 2023 18:23:54 GMT

It must have been unlimited then. Have no idea what the others even mean. Since I will only get 8mps on my ancient PC it hardly matters anyway...I am hopeful I will get my phone line back ...would rather have that and no BB tbh...it has made my headache all day....thank you ...

Re: PLusnet lost my landline

MisterW — Wed, 29 Mar 2023 18:39:29 GMT

In that case it sounds like there was a problem porting the landline number from your old supplier. Hopefully that should be easily rectified.

Re: PLusnet lost my landline

Chrissianne — Wed, 29 Mar 2023 19:05:14 GMT

They actually gave me a new number which was an anagram of my old one (a typo I would guess) ....I told them I did not want a new number. Why would I want a new number?? I was with John Lewis, whom they owned. Should not have been a problem....fingers crossed anyway...ty

Re: PLusnet lost my landline

Chrissianne — Thu, 30 Mar 2023 19:18:20 GMT

Day three with no land line. How hopeless can a company be? They have filed my issue as 'done' now as they told me they would fix it. They didn't fix anything. My mother is very very frail, 94 and I can't call her. She can't call me....I am her only point of contact. They gave me next month free as a good will gesture, but if anything happens to my mum and she cannot get help they had better give me the rest of my life free. I am wishing that I had chosen another company to migrate to after John Lewis. Anything not owned by BT. There is nothing anyone can do now...I have to wait like a mug while plusnet scratch their collectives asses....they remind me of Hermes, the useless courier company, fobbing me off with empty promises....