topic Call divert not working in Home Phone

Call divert not working

TheRealTC — Mon, 13 Mar 2023 09:18:40 GMT

I have activated call divert on my account - it shows green in the Home Phone Control Panel

When I try to set up call divert using * 21 *, I immediately hear "Sorry, the service requested is not available. Thank you for calling, please hang up".

Trying to deal with CS through the text service is getting frustrating. I don't need the line checked for faults just need the call divert sorting out.

Re: Call divert not working

willcutforth — Mon, 13 Mar 2023 17:16:02 GMT

Hey there @TheRealTC and welcome to the forum. Did you manage to get this sorted or do you need me to look into it for you?

Re: Call divert not working

TheRealTC — Mon, 13 Mar 2023 17:47:27 GMT

Hi @willcutforth I managed to speak to a nice lady in the CS dept in the end and hopefully I should be able to activate the call divert by 16th at the latest. Thanks for responding though.

Re: Call divert not working

willcutforth — Mon, 13 Mar 2023 17:57:06 GMT

No worries, let me know if it doesn't and I will sort it.