topic Re: Lost Caller ID function in Home Phone

Lost Caller ID function

JacobSladder — Fri, 17 Feb 2023 18:29:49 GMT

I have Caller ID attached to my account but it has never worked since I joined Plusnet. Other forum cases seem to relate to a fault related to transfer from another provider. How do i escalate to get this looked at, since my trandsfer to Plusnet stemmed from an aborted switch to Virgin Media (dont't EVER go there!!!!) three weeks after my contract with Talk Talk ended. I had a period where I had no landline and it was in a sort of suspended state - I was even advised that I may havd to have changed my landline number of 30 years. Guidance appreciated.

Re: Lost Caller ID function

MatthewWheeler — Sat, 18 Feb 2023 16:13:01 GMT

Afternoon @JacobSladder

I'm sorry to hear that your caller display isn't working.

Looking at our systems it's active on our end but not our suppliers.

I've placed a order to get it active for you and it should be up and running within a couple of hours

Re: Lost Caller ID function

JacobSladder — Sat, 18 Feb 2023 17:17:42 GMT

Okay. I've just had notification that my Caller ID and Voicemail services have been removed! Is that part of the fix or has someone been a little bit trigger happy? Thanks

Re: Lost Caller ID function

MatthewWheeler — Sun, 19 Feb 2023 08:40:36 GMT

That certainly shouldn't have happened!

I've readded it on our end and it's now active on our supplier's end as well.

Can you try it and see if it's working now?

Re: Lost Caller ID function

JacobSladder — Sun, 19 Feb 2023 10:06:08 GMT

Just made a test call from my mobile and it's now working. Thanks for your help

Re: Lost Caller ID function

MatthewWheeler — Sun, 19 Feb 2023 10:28:00 GMT

Great stuff!

If you have any further issues let us know

Re: Lost Caller ID function

Mav — Sun, 19 Feb 2023 16:20:42 GMT

Moderator's note by Mike (Mav): The fix has been changed to @MatthewWheeler as per message #4.