topic Re: Plusnet Call Protect and Broadband Login in Home Phone

Plusnet Call Protect and Broadband Login

BobR1 — Mon, 13 Feb 2023 14:18:03 GMT

Have just received emails telling me Plusnet CallProtect has been removed from my phone account. I certainly didn't request that!

Also I can't get logged in on the Plusnet site to my broadband account.

All very strange.

Re: Plusnet Call Protect and Broadband Login

BobR1 — Mon, 13 Feb 2023 14:33:41 GMT

Ignore the broadband login thing, I'm logged in now.

As regards Call Protect; I see a dagger symbol which, if I'm understanding correctly, is saying that if add-on cost of features is less than £3 it will be invoiced the following month. Is that really saying that if you have not taken up any of the chargeable features they will still invoice the user £3 per month?

As you have probably concluded I'm really confused with what's going on.

Re: Plusnet Call Protect and Broadband Login

MatthewWheeler — Thu, 16 Feb 2023 08:26:30 GMT

Hi @BobR1

Sorry for any confusion caused by this

I can see you've got the Call Protect feature added back on now. Is it back up and running now?

With regards to the £3, this only applies to call features that are chargeable. Call protect is free so you won't be charged for using it