topic Change Of Calls Package in Home Phone

Change Of Calls Package

thedouth — Tue, 07 Feb 2023 17:06:50 GMT

On the 27th January I made an order to change my call package to anytime calls. I had an email confirming receipt of the package and that it will be complete on January 30th . If I go on to my account it still says in progress. If anyone from plusnet reads this can they please look in to this for me and get back to me

Re: Change Of Calls Package

jab1 — Tue, 07 Feb 2023 17:24:27 GMT

@thedouth When is your next invoice due? This sort of change takes effect from the start of the next charging period.

Re: Change Of Calls Package

thedouth — Tue, 07 Feb 2023 17:34:49 GMT

The next bill is 21st February, so do you think its best to wait until then . Not make any daytime calls until then ?

Re: Change Of Calls Package

jab1 — Tue, 07 Feb 2023 17:36:27 GMT

Correct - your new package will kick in on the 22nd.

Re: Change Of Calls Package

thedouth — Tue, 07 Feb 2023 17:46:43 GMT

Thank you for getting back to me

Re: Change Of Calls Package

Gandalf — Thu, 09 Feb 2023 16:20:38 GMT

I can try to put the change through instantly for you.

Would you be able to drop me a reply onto the ticket which I've created here?

I'll then pick it up for you. I'm in the office until 5pm today and 9am to 5pm tomorrow.