topic Phone issue in Home Phone

Phone issue

DeeAJay — Mon, 09 Jan 2023 14:08:51 GMT

I can't make or receive calls on my landline. Phone troubleshooting says I've to text PHONE to a number. How does this work? I can't text with my landline and I don't have a mobile account with Plusnet so they won't know who I am.

Re: Phone issue

Townman — Mon, 09 Jan 2023 14:45:28 GMT

Interesting question!!

The Super Users have raised this recently and we were advised that if your mobile number (from whomever) is referenced in your account details, things will work by magic. If not the service will ask for your phone number.

In a previous iteration of the instructions, one was advised to put one's landline number after PHONE in the text message, as in...

PHONE 01234567890

One of the mods has escalated this issue...

Note, other than a mobile number being registered against a broadband account, there is no association between Plusnet Broadband accounts and Plusnet mobile accounts.

Re: Phone issue

DeeAJay — Mon, 09 Jan 2023 15:02:15 GMT

Thank you for your reply. We've tried texting PHONE to the number given. No response as yet.

Re: Phone issue

willcutforth — Tue, 10 Jan 2023 14:49:19 GMT

Hey there @DeeAJay

I can see you have since been contacted since, do you need me to do anything at all?