topic Re: Extremely quiet phone. in Home Phone

Extremely quiet phone.

dougstacey — Sat, 31 Dec 2022 19:11:52 GMT

My Mothers phones has recently got extremely quiet. Mum lives in a very rural setting and is reliant on her telephone.

The phone is plugged directly in the the test socket and we have also replaced the cordless phone with a very basic corded phone and the results are the same.

We have removed everything else from the phone system including filter and the broadband router. This has made no difference. It started about a week ago.

I think we must be near the end of the line as when we do have broadband, speeds are very slow. <0.5 mbps. We have had numerous issues with the line over the years.

Please help. Mum doesn't drive and her phone is her lifeline.

Doug

Re: Extremely quiet phone.

MisterW — Sat, 31 Dec 2022 20:05:11 GMT

Raise a phone fault here https://www.plus.net/help/report-a-problem/phone/#phone

Re: Extremely quiet phone.

dougstacey — Sat, 31 Dec 2022 22:32:57 GMT

Hi,

I did this but this from my mobile but this a land line fault. How does it associate with my landline?

Thanks Doug

Re: Extremely quiet phone.

MisterW — Sun, 01 Jan 2023 07:49:28 GMT

Doesntbitvallow you to enter a phone number ?

Re: Extremely quiet phone.

rhohne — Sun, 01 Jan 2023 09:26:11 GMT

Looks like there is a line missing from the help pages for both landline and broadband

For landline it used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

Re: Extremely quiet phone.

rhohne — Sun, 01 Jan 2023 09:32:05 GMT

Original post went awol

Looks like there is a line missing from the help pages for both landline and broadband

It used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

Re: Extremely quiet phone.

rhohne — Sun, 01 Jan 2023 09:34:06 GMT

Looks like there is a line missing from the help pages for both landline and broadband

It used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

Re: Extremely quiet phone.

rhohne — Mon, 02 Jan 2023 09:12:08 GMT

Information has been deleted from the page on how to report a fault by text

For phone issues it should be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

Re: Extremely quiet phone.

rhohne — Mon, 02 Jan 2023 09:23:18 GMT

It does, however the spam filters are preventing me from specifying the format of the text message.

EDIT: just noticed all my previous replies have been released

Re: Extremely quiet phone.

willcutforth — Tue, 03 Jan 2023 19:07:28 GMT

Hey there @dougstacey and Happy New Year, did you manage to get it sorted, if not please can you PM me the affected landline number?