topic Custom Voicemail Option No Longer Available? in Home Phone

Custom Voicemail Option No Longer Available?

Porsmitj2 — Sat, 31 Dec 2022 16:32:21 GMT

I would like to record a custom voicemail greeting. In the past there was always an option to do it when I phoned 1571. However it doesn’t come up anymore. Why is that and how can I record my own message?

Thank You

Jonathan Smith

Re: Custom Voicemail Option No Longer Available?

Gandalf — Tue, 03 Jan 2023 12:17:50 GMT

@Porsmitj2 - From what I can see the greeting option isn't included in the voicemail service on your line, so I've corrected this. If you can give it an hour then try again you should be able to record your own message.

Re: Custom Voicemail Option No Longer Available?

Townman — Tue, 03 Jan 2023 12:51:45 GMT

@Gandalf

Anoush, how might that happen? Is not that part of the basic 1571 service? Or (internally) is the 1571 basic service a configurable bundle?

Re: Custom Voicemail Option No Longer Available?

Gandalf — Tue, 03 Jan 2023 12:53:06 GMT

The wrong type of voicemail service was ordered due to agent error