topic Re: Phone line in Home Phone

Phone line

David-26 — Wed, 28 Dec 2022 21:50:51 GMT

Hello

just a question regarding about the inclusive items in the line rental. I don’t have an inclusive calls package add on but three of the items say they are active on my account details ie caller display, voicemail and call protect. Only caller display is working. The landline is only there for (rare) incoming calls and for my broadband obviously. I’ve tried deactivating and reactivating the two missing services without success. Can these be added to my line or are they only included as part of a paid for call add-on?

thank you in advance for any advice on this matter.

David

Re: Phone line

Townman — Thu, 29 Dec 2022 02:19:29 GMT

Hi David,

They are not part of a call plan nor predicated on having a call plan.

There are though circumstances where changes made in the user portal do not get applied by BT Openreach's business systems - which requires a staff member to resolve. Your request should get picked up directly.

Re: Phone line

Gandalf — Thu, 29 Dec 2022 10:50:59 GMT

I've added the missing call features (Voicemail and Call Protect) onto your line. Should start working within an hour. Let me know if there are any issues.

Re: Phone line

David-26 — Thu, 29 Dec 2022 19:32:57 GMT

Hello Gandalf

Many thanks for your quick response, all working fine now. As I mentioned there are only rare incoming calls these days such as despite me informing them of my mobile number my GP Surgery still insists on trying the landline so this will be a great help.

Thanks again, have a good New Year

David

Re: Phone line

David-26 — Thu, 29 Dec 2022 19:37:12 GMT

HelloTownman

Thank you for your reply. It has indeed been picked up and the matter resolved. Great service from Plusnet.

Bestregards

David

Re: Phone line

Gandalf — Thu, 29 Dec 2022 19:47:04 GMT

Hi David,

Awesome no problem, that makes sense.

Hope you have a good new year as well.

Cheers