topic Re: Error message cannot make any changes in Home Phone

Error message cannot make any changes

Deb436 — Tue, 13 Dec 2022 18:22:46 GMT

hi have had account for seven months now and I have Account error message saying an error has occurred you cannot make any changes to your account while their is a phone order in progress.Please can someone help.Thank you

Re: Error message cannot make any changes

jab1 — Tue, 13 Dec 2022 18:31:26 GMT

@Deb436 Do you need to make changes? This is an unwanted feature of the Plusnet accounting system, and will need staff assistance (very thin on the ground) to rectify.

Re: Error message cannot make any changes

Deb436 — Tue, 13 Dec 2022 18:38:14 GMT

Not at the moment I was trying to see if we could get full fibre but I cannot do anything because of the message

Deb436

Re: Error message cannot make any changes

jab1 — Tue, 13 Dec 2022 18:41:51 GMT

OK. If you want to see if it is available, put your phone number into this:BT Broadband , and post a screenshot (hiding your phone number) if you need any help deciphering it.

Re: Error message cannot make any changes

Deb436 — Tue, 13 Dec 2022 18:52:08 GMT

Thank you dont know how to do a screen shot but it says FTTP mot available. WLR currently available not in a current priority programme

Re: Error message cannot make any changes

jab1 — Tue, 13 Dec 2022 18:55:41 GMT

OK , so you can't get FTTP then - a pity.

If you want to know how to do screen shots though, which browser are you using?

Re: Error message cannot make any changes

Deb436 — Tue, 13 Dec 2022 19:02:34 GMT

Thanks but no thanks my learning days are long gone Thank you

Re: Error message cannot make any changes

jab1 — Tue, 13 Dec 2022 19:04:36 GMT

OK. Depends if you like keeping your brain working. I'm 67, but still learning all the time, especially on here. 😀

Re: Error message cannot make any changes

Gandalf — Wed, 14 Dec 2022 08:47:29 GMT

Hi @Deb436,

From what I can see there's pending call features showing in your account which haven't yet been activated. I've placed an order with our suppliers to activate them and you should see the error message go away within an hour.

Let me know if there are any issues.

Re: Error message cannot make any changes

Deb436 — Wed, 14 Dec 2022 10:00:12 GMT

Thank you

Re: Error message cannot make any changes

karlpeters — Thu, 16 Feb 2023 15:38:10 GMT

HI there, having the same issue, however I've not changed anything for over 12mths. Only discovered it when I logged in to see how long I've got left on my contract & whether or not I can now get full fibre (which I can)

Re: Error message cannot make any changes

csmith94 — Thu, 16 Feb 2023 16:10:31 GMT

Hi @karlpeters

I've got that sorted for you now so if you fully log off and back onto the member centre, you'll be all good to go!

Re: Error message cannot make any changes

karlpeters — Fri, 17 Feb 2023 14:23:34 GMT

Just checked and everything's ok now. Thanks very much for your help.

Re: Error message cannot make any changes

meic — Tue, 28 Feb 2023 09:52:52 GMT

Hi @csmith94

I've had the same error message re call features for weeks. Can you please sort it?

Thanks

meic

Re: Error message cannot make any changes

willcutforth — Tue, 28 Feb 2023 17:45:47 GMT

Hey there @meic I have done part of the fix by adding the features via the back end system. I will check back on Thursday when I am back in.

Re: Error message cannot make any changes

willcutforth — Thu, 02 Mar 2023 17:58:36 GMT

It seems like it has now been resolved. Are you able to do anything with it now?

Re: Error message cannot make any changes

meic — Fri, 03 Mar 2023 12:46:13 GMT

Thanks, yes there's no error message now and my call features are active.

Re: Error message cannot make any changes

vnorval — Sat, 22 Jul 2023 19:57:19 GMT

I am experiencing the same issue. I made a change over a week ago and since then it's said:

Change already in progress

You are not currently allowed to make a change. There is already a change in progress. Please try again later

Please may you fix it for me. Many thanks.

Re: Error message cannot make any changes

jab1 — Sat, 22 Jul 2023 20:09:56 GMT

@vnorval What change did you make? It is possible it hasn't actually completed.

Re: Error message cannot make any changes

vnorval — Sat, 22 Jul 2023 20:14:10 GMT

I removed voicemail. Surely it doesn't take 11 days to process 🤔