topic Re: Caller Display/ID not working in Home Phone

Caller Display/ID not working

Shrimpy — Sat, 19 Nov 2022 17:39:06 GMT

I recently transferred my landline from BT to Plusnet & since the transfer the Caller Display is not working. It is showing as active in my account details.
Could someone advise please.
Thank you.

Re: Caller Display/ID not working

MatthewWheeler — Sat, 19 Nov 2022 20:28:48 GMT

Hi @Shrimpy

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

It looks like the Caller Display was missed off your order. I've added it on manually for you now and it should be up and running within the hour

Let me know if you're still having issues after

Re: Caller Display/ID not working

Shrimpy — Sun, 20 Nov 2022 14:23:07 GMT

Thank you Matthew for your prompt response. Problem now fixed.

Re: Caller Display/ID not working

MrArgyll — Tue, 22 Nov 2022 09:50:19 GMT

I have exactly the same problem. Caller ID was working when I was on BT, but now the phone just shows 'Incoming call'. The caller id option is apparently active in my account. Dialling *#234# tells me the service is not available.

Re: Caller Display/ID not working

Degsie68 — Tue, 06 Dec 2022 15:26:32 GMT

Hi, I too have been having problems getting my caller display. Phoned yesterday and tech team said he had to re activate it but not working yet. Phone is a new one so that isn't the problem. Any help please ?

Re: Caller Display/ID not working

jab1 — Tue, 06 Dec 2022 15:42:04 GMT

@Degsie68 Give it 24 hours, and if it doesn't work, try this - I had problems getting caller display to work last time I got a new set: Fully discharge the batteries on the handset(s), disconnect the base station from the master socket, fully recharge the handsets and then plug the base station back into the maser socket. Worked for me, but no liability accepted if it doesn't for you. 😉

Re: Caller Display/ID not working

willcutforth — Tue, 06 Dec 2022 15:45:35 GMT

@Degsie68 I am going to do this on the BT system rather than doing this on the Pnet account, is that what the advisor said yesterday or not?