topic Call charge in Home Phone

Call charge

KT12 — Thu, 01 Dec 2022 21:51:13 GMT

Hi all.
I paid my bill today and noticed it was slightly higher than usual when I downloaded my bill there was a charge for use of landline
I do not have a phone plugged in as we all use mobiles. Any ideas on why/how this has happened.

Re: Call charge

jab1 — Fri, 02 Dec 2022 07:06:24 GMT

@KT12 What number was allegedly called?

Re: Call charge

Townman — Mon, 05 Dec 2022 12:37:11 GMT

There will be nothing allegedly called - it will have been called on that line by one means of another, none of which require the presence of a handset...

Bad engineering practices looking for a free line in the cabinet by dialing 123 (Tim) rather than 17070
A fault on the line giving rise to low digit number ghost calls
Some other party's phone line has been crossed connected to this user's phone line

The later can be examined by plugging in a handset and dialing 17070 to verify that the number is correct.

Re: Call charge

jab1 — Mon, 05 Dec 2022 13:00:02 GMT

By 'allegedly' I mere meant 'what destination number was indicated on the invoice', which may give a clue as to the cause. I am aware that it also that it may not.

Apologies for my terminology.

Re: Call charge

adamwalker — Tue, 06 Dec 2022 14:00:07 GMT

Hi @KT12,

I'm sorry to see you got charged for a call, this can sometimes happen when engineers are testing lines. Would it be OK to credit that amount off the next bill for you?

Adam

Re: Call charge

AsrarQ — Thu, 08 Dec 2022 10:33:40 GMT

I also checked my bill and it looks like last month and the bill i got now both had these 123 calls at all times of the day. Again I dont have a landline or anything else plugged in only the broadband. Also around the same time it looks like a 0208111111 number was also called. like within 10 mins of the 123 at around 2am

How can i report this to try and get a credit also and to try and stop this from happening again.

Re: Call charge

Townman — Thu, 08 Dec 2022 12:16:13 GMT

This looks like an intermittent line fault. Run the line fault tester (link below) and get a hand set to check the line for noise. Dial 17070 option 2.

Re: Call charge

willcutforth — Sat, 10 Dec 2022 09:40:46 GMT

@asraq please can you pop me over your username via PM? I'm not sure the one attached to your account is correct so just want to make sure.

Re: Call charge

agedgopher — Sat, 10 Dec 2022 09:56:46 GMT

@willcutforth

I see that you have asked for a response from @asraq to his query. The original post was from @AsrarQ so it seems that you may have mis-typed. Will the corrected name help you to resolve this?

Evan

Re: Call charge

willcutforth — Sat, 10 Dec 2022 10:21:00 GMT

Thanks @agedgopher, I appreciate you correcting it. I've just been trying to get these posts down to help everyone but seems like I'm rushing too much.