topic Re: Disable 1571 help in Home Phone

Disable 1571 help

Pebs — Fri, 25 Nov 2022 19:53:07 GMT

My phone doesn't support 1571 voicemail. How can I turn off this feature. I've tried online but it's not selected as active on the options, however it si active and I am having people leaving voicemails!!! Unfortunately my phone doesn't tell me so I'm missing messages!

Re: Disable 1571 help

jab1 — Fri, 25 Nov 2022 19:57:52 GMT

@Pebs I'm a little confused - why doesn't your phone support 1571?

Re: Disable 1571 help

Pebs — Fri, 25 Nov 2022 20:09:03 GMT

My phone doesn't notify me when there are voicemails. I have an answerphone which kicks in normally but when I'm on the phone sometimes people leave messages unbeknown to me...today I travelled an hour for an appointment only to find the appointment had been cancelled last night when they left a voicemail.

I don't want 1571. I've not selected it to be active. I have no idea how to stop it taking voicemails

Re: Disable 1571 help

jab1 — Fri, 25 Nov 2022 20:13:13 GMT

OK, I think i follow you. Unfortunately, it is 18 months since I left PN, but I think, somewhere on your Members Centre, there is the option to add/remove features. If you can't find it, give them a call on 0800 432 0200 - but be prepared for a lengthy wait on hold.

Re: Disable 1571 help

Pebs — Fri, 25 Nov 2022 20:18:18 GMT

Yes I found that. 1571 feature is NOT shown as activated. However it obviously is I'm afraid. Looks like I'll just have to try and phone Plusnet?

Re: Disable 1571 help

jab1 — Fri, 25 Nov 2022 20:21:34 GMT

If it isn't shown as activated, I'm a little surprised it appears to be working 😕 , but yes, I'm afraid you will need to call in.

Re: Disable 1571 help

Pebs — Fri, 25 Nov 2022 20:25:32 GMT

I see others have had the same problem as me in the past...looking at posts from 2018 on this forum. Doesn't look like Plusnet have corrected this in the last 4 years sadly.

Thank you for your help. I'll try calling them

Re: Disable 1571 help

Townman — Fri, 25 Nov 2022 20:36:49 GMT

See this - https://community.plus.net/t5/Home-Phone/Disable-1571-voicemail/m-p/1540789#M26231

It’s not so much fixing this as there being mismatches between Plusnet’s view of the line’s configuration and BTOR’s.

Re: Disable 1571 help

jab1 — Fri, 25 Nov 2022 20:41:31 GMT

Thanks, @Townman - I wasn't aware of that.

Re: Disable 1571 help

Pebs — Fri, 25 Nov 2022 20:45:35 GMT

Still so frustrating. Thanks anyway

Re: Disable 1571 help

willcutforth — Tue, 29 Nov 2022 09:24:03 GMT

Hey there @Pebs I'm here to the rescue. I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=229510123 if you can just reply to it, we will get it sorted for you.

Re: Disable 1571 help

Pebs — Tue, 29 Nov 2022 09:29:27 GMT

Thank you so much. I have added a comment to reply on the wizard

Re: Disable 1571 help

willcutforth — Tue, 29 Nov 2022 09:52:44 GMT

All sorted now for you Should be removed within 30 mins.

Re: Disable 1571 help

Pebs — Tue, 29 Nov 2022 10:18:12 GMT

Thank you

Re: Disable 1571 help

willcutforth — Tue, 29 Nov 2022 10:28:09 GMT

You're very welcome. If you need anything else, you know where we are.