topic Re: Accidental voicemail removal.. in Home Phone

Accidental voicemail removal..

cordyline — Mon, 21 Nov 2022 11:55:39 GMT

While browsing my phone settings I must of accidentally pressed the option to remove it. Although I don't recall touching it at all, but anyway..can I retain it again after, say, a day or two. Have to say Plusnet were extremely quick off the mark to "help" me remove it. Couldn't there be an option after clicking to ask "are you sure"?

Re: Accidental voicemail removal..

willcutforth — Mon, 21 Nov 2022 14:01:51 GMT

Hey there @cordyline sorry to see the voicemail has been removed. Just to check, is this for mobile or for landline?

Re: Accidental voicemail removal..

cordyline — Mon, 21 Nov 2022 14:07:02 GMT

Landline.

Re: Accidental voicemail removal..

willcutforth — Mon, 21 Nov 2022 14:15:07 GMT

You should be able to make changes to the call features on here but if not, let me know and I will sort it for you. I will feed back your suggestion as well.

Re: Accidental voicemail removal..

cordyline — Mon, 21 Nov 2022 14:24:32 GMT

It says the order has to go through before any different changes can be done.

Re: Accidental voicemail removal..

kennethmcleod — Mon, 21 Nov 2022 15:32:22 GMT

mine says the same too dabbler, it has done for a while, i think when i need to renew my broadband / landline early 2023 i have to phone them.

However it is frustrating not being able to do it online though.

Re: Accidental voicemail removal..

cordyline — Wed, 23 Nov 2022 19:13:15 GMT

"You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day. Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete."

Still can't change it.

Re: Accidental voicemail removal..

TheMightyAJ — Thu, 24 Nov 2022 14:18:58 GMT

Hey @cordyline,

I'm very sorry to hear about this. I've placed an order manually and this should be back up and running in the next 24-48 hours. If it's not, just let us know and we'll be happy to help