topic Re: Land line problems in Home Phone

Land line problems

jeffmckinlay — Fri, 11 Nov 2022 07:33:05 GMT

I had a land line problem of which was reported repair complete, after a day using the phone found out that the engineer had muddled up my phone number with someone else, they have my number I have there's I now have been informed that they accessed my voice mail what is the procedure for a complaint

Re: Land line problems

MisterW — Fri, 11 Nov 2022 07:40:23 GMT

what is the procedure for a complaint

Here you go https://www.plus.net/help/legal/complaints-code-of-practice/

Re: Land line problems

jab1 — Fri, 11 Nov 2022 07:39:57 GMT

@jeffmckinlay I don't think you need to complain - these things occasionally happen. Just ring in and explain that the engineer cross-connected you in error.

Re: Land line problems

TheMightyAJ — Fri, 11 Nov 2022 11:58:35 GMT

Hey @jeffmckinlay,

I'm really sorry to hear about your experience. I've had a look at the account this morning and can see that you've been on the phone to the Support Team about this already today. Everything appears to be progressing as we would expect, so I don't have any new updates to provide, however I'd be happy to take personal ownership of the investigation to make sure things move as swiftly as possible

If you have any additional queries or concerns at this stage please update the support ticket on your account, which can be accessed here.