topic Re: Wrong phone credit used in Home Phone

Wrong phone credit used

FL — Sat, 15 Oct 2022 21:34:17 GMT

I have received multiple email saying I have used up my home phone credit limit and now its reached limit. I don't even have a phone plugged in to my socket, I only use the wifi. I have checked the calls in my account and I dont know any of them. Then I called the customer service about the situation and they just respond that they have checked and somebody is using the phoneline. But NO ONE in my house is using phone line, and again, I dont even have a phone. But the customer service doest solve the problem at all. Now I am so confused.
Can anyone please help?

Re: Wrong phone credit used

MisterW — Sun, 16 Oct 2022 06:32:11 GMT

Do all the phone numbers consist of low digits I.e 1,2,3 ?

Re: Wrong phone credit used

FL — Sun, 16 Oct 2022 07:46:06 GMT

No, there are many numbers called and they consist of digit from 0-9.

Re: Wrong phone credit used

RobPN — Sun, 16 Oct 2022 08:24:40 GMT

@FL

Do have (or can you borrow) a phone to plug in and check that your line has not been inadvertently swapped with another one at the cabinet, such that the other persons calls are being charged to your telephone account.

Plug a phone in, dial 17070, then listen to the number which will be read out and check that it's correct.

Re: Wrong phone credit used

MisterW — Sun, 16 Oct 2022 08:29:33 GMT

Is there anything else connected to the phone line , e.g sky box , alarm system ?

If not then it may be a crossed line , try dialling 17070 and see if it reports your correct phone number

Other than that , raise a phone fault https://www.plus.net/help/report-a-problem/phone/

Re: Wrong phone credit used

198kHz — Sun, 16 Oct 2022 13:44:01 GMT

@FL wrote:
No, there are many numbers called and they consist of digit from 0-9.

Are they to various area codes, or all to your local area code?

Re: Wrong phone credit used

FL — Sun, 16 Oct 2022 13:53:59 GMT

They are to various area codes, including my area code

Re: Wrong phone credit used

198kHz — Sun, 16 Oct 2022 23:01:20 GMT

OK, then @MisterW 's advice is the way to go.

Re: Wrong phone credit used

TheMightyAJ — Mon, 17 Oct 2022 09:30:30 GMT

Hi @FL,

I'm very sorry to hear about the recent experience. I can see that since this thread was started, an engineer appointment has been booked to investigate the possibility of a crossed line. Should any issues persist after the visit's taken place, please let us know and we will be more than happy to continue the investigation.