https://community.plus.net/t5/Home-Phone/retaining-the-same-landline-number-after-moving-from-BT/m-p/1892051#M36133 <P>Hi</P><P>My Plusnet account phone and broadband was activated at my new address today - moved from BT.&nbsp;I understood that the BT number at the NEW address would stay the same. This is what I wanted, but I was sent a new number.&nbsp;I've tried ringing plusnet but lines are very busy. Can anyone advise on what I can do? Many thanks!</P> Mon, 10 Oct 2022 12:56:45 GMT Johknight 2022-10-10T12:56:45Z https://community.plus.net/t5/Home-Phone/retaining-the-same-landline-number-after-moving-from-BT/m-p/1892051#M36133 <P>Hi</P><P>My Plusnet account phone and broadband was activated at my new address today - moved from BT.&nbsp;I understood that the BT number at the NEW address would stay the same. This is what I wanted, but I was sent a new number.&nbsp;I've tried ringing plusnet but lines are very busy. Can anyone advise on what I can do? Many thanks!</P> Mon, 10 Oct 2022 12:56:45 GMT https://community.plus.net/t5/Home-Phone/retaining-the-same-landline-number-after-moving-from-BT/m-p/1892051#M36133 Johknight 2022-10-10T12:56:45Z https://community.plus.net/t5/Home-Phone/retaining-the-same-landline-number-after-moving-from-BT/m-p/1892362#M36137 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/115549">@Johknight</a>, thanks for getting in touch and for moving your service with us!</P> <P>&nbsp;</P> <P>When moving address, there's no guarantee we'd be able to keep the number that's already there as for example, the existing owners could be looking to port that number elsewhere.</P> <P>&nbsp;</P> <P>&nbsp;When you requested the house move, did you provide the team with the number and request to keep it?</P> Wed, 12 Oct 2022 07:32:44 GMT https://community.plus.net/t5/Home-Phone/retaining-the-same-landline-number-after-moving-from-BT/m-p/1892362#M36137 LaurenB 2022-10-12T07:32:44Z