topic Re: Waiting a month for features to activate in Home Phone

Waiting a month for features to activate

B8K — Mon, 03 Oct 2022 18:23:27 GMT

I am told not to interfere with features whilst they are waiting to activated but I've waited about a month!!

Re: Waiting a month for features to activate

TheMightyAJ — Wed, 05 Oct 2022 14:24:09 GMT

Hey @B8K,

I'm really sorry to hear about this. Which features currently aren't activated on your end?

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 15:32:41 GMT

My billing area says 'you currently have an order in progress' and has said that for a month. I am waiting for Voicemail and Call Protect to be activated.

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 15:34:44 GMT

It is not fixed. I pressed the fix button expecting some suggestion on how to fix it.

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 15:43:00 GMT

This is not fixed, I clicked fix by mistake, being new to the forum.

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 15:45:07 GMT

I hope you saw my reply. I am waiting for Voicemail and Call Protect to be activated. I pressed the fix key in error.

Re: Waiting a month for features to activate

seebee — Wed, 05 Oct 2022 16:13:32 GMT

@B8K as you put the "fix" on, I think you should be able to remove it. If you choose the "Post options" dropdown menu in the post currently showing as the green one, is there an entry in there called "Not the fix" - does that remove the fix?

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 16:37:10 GMT

No, I can't seem to change it.

Re: Waiting a month for features to activate

TheMightyAJ — Wed, 05 Oct 2022 16:40:43 GMT

Thanks for getting back to us and don't worry, we can still reply to the thread even if it's been marked as fixed

Looking at the account, the Plusnet Call Protect feature should already be active - please could you try completely unplugging the phone from the socket for a couple of minutes and then plugging it back in again to see if this makes any difference on your end?

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 16:48:44 GMT

Thank you. 1471 works now. Does this mean Call Protect is also active?

Re: Waiting a month for features to activate

TheMightyAJ — Wed, 05 Oct 2022 17:18:58 GMT

That's great news! Call Protect should be active but may need setting up before you get the desired results from it. We have a guide on how to use the feature, here. Please let me know if you run into any issues and I'll be happy to help out

Re: Waiting a month for features to activate

B8K — Wed, 05 Oct 2022 17:52:38 GMT

I did unplug the phone and Voicemail worked but I can't check Call Protect. On my account it still says these features are awaiting activation.....So there must be a lag between the fix and the update on my account.

Re: Waiting a month for features to activate

Gandalf — Sun, 09 Oct 2022 18:21:02 GMT

Hi there,

I've placed an order to correct this which should complete within an hour.

Re: Waiting a month for features to activate

Gandalf — Sun, 09 Oct 2022 18:30:23 GMT

@B8K,

Unfortunately the exchange which your phone line is served by doesn't support Call Protect. Haven't seen this type of issue in many years as it's a rarity this happens. I'm afraid there isn't anything we can do in these cases.

I've arranged for Call Protect to be removed from your account so it's not stuck in a pending state forever more.