topic Re: Caller Id not working in Home Phone

Caller Id not working

lordseki — Tue, 06 Sep 2022 20:11:41 GMT

Caller Id not working for about 2 weeks. Was working before, only noticed it due to BT Call Guardian asking me to allow incoming calls from my mum.

Thanks

Re: Caller Id not working

Gandalf — Mon, 12 Sep 2022 13:32:17 GMT

Apologies for the delayed response to your post.

Caller display is showing as active in our suppliers systems and testing your line's not showing any issues.

Is this still a problem? If so do you happen to have a different phone you could try?

Re: Caller Id not working

Sueg2 — Wed, 14 Sep 2022 21:01:24 GMT

Hi. I have had caller ID for 6 years and worked fine. Now it has stopped working. After trying all that has been recommended and not being successful I Contacted helpline as I can see others have had a problem. They deactivated caller ID and I was told to wait 24 hours before reactivating it, which I did but still not working. I managed to deactivate it myself online and waited another 24 Hours to reactivate it. However it won’t let me reactivate. It keeps saying I have outstanding orders on my account so can’t do anything. This is becoming so frustrating! I have always been happy with plusnet but now wondering if I should change supplier.

Re: Caller Id not working

adamwalker — Sun, 18 Sep 2022 11:08:57 GMT

Hi there Sueg2, would you mind sending me a private message with your username please so I can take a look into that for you?

Re: Caller Id not working

Sueg2 — Sun, 18 Sep 2022 11:15:02 GMT

How do I private message you?

Re: Caller Id not working

SpendLessTime — Sun, 18 Sep 2022 11:26:37 GMT

@Sueg2 You need to add 2 more posts (to get past security as you have to post 4 or 5 times before you can send a PM) and then click on Adam's name by his picture on his post. This will give you Adam's profile page which has a Contact Me section where private messages can be selected

Re: Caller Id not working

Sueg2 — Sun, 18 Sep 2022 11:47:32 GMT

Ok. Fingers crossed this is classed as a post. Otherwise I don’t know what else to do!

Re: Caller Id not working

Sueg2 — Sun, 18 Sep 2022 11:48:06 GMT

Second post hoping I can now do private messaging !