topic Re: An error has occurred You can't change your products for the moment, you have an order which ... in Home Phone

An error has occurred You can't change your products for the moment, you have an order which is.....

carlos100 — Tue, 02 Aug 2022 13:28:42 GMT

Im getting this message as well and i cant get the Plusnet Call Protect to register

Im getting scam call and i cant block them

Thanks

Re: An error has occurred You can't change your products for the moment, you have an order which is.

fly1longside — Tue, 02 Aug 2022 15:22:18 GMT

I have that same message for 2 months. Tried the help phone numbers but they don't connect. Does anybody know how to deal with this issue???

Re: An error has occurred You can't change your products for the moment, you have an order which is.

bmc — Tue, 02 Aug 2022 15:28:23 GMT

Posting on here should get it done.

A staff member will pick this up in due course.

Brian

Re: An error has occurred You can't change your products for the moment, you have an order which is.

carlos100 — Tue, 02 Aug 2022 15:29:04 GMT

oh nice cool

Re: An error has occurred You can't change your products for the moment, you have an order which is.

carlos100 — Thu, 04 Aug 2022 14:45:43 GMT

Called pn and being sorted

Re: An error has occurred You can't change your products for the moment, you have an order which is.

Slunnyboy — Thu, 04 Aug 2022 19:17:01 GMT

I have also been getting this message when logging on and have not had Plusnet Call Protect for several weeks. I was told it would be sorted in 24 hours over a week ago!

I also have an open question re. this issue and have posted a number of comments and have had no feedback. Very disappointed with customer service at the moment.

Re: An error has occurred You can't change your products for the moment, you have an order which is.

carlos100 — Thu, 04 Aug 2022 19:32:26 GMT

From what i gather the tech bloke said it was a stuck error on the website in your account.

They have told me that they will open a ticket to fix it ..........and could be 24 hours

Re: An error has occurred You can't change your products for the moment, you have an order which is.

bmc — Thu, 04 Aug 2022 21:07:04 GMT

Generally speaking a staff member will pick up on the thread in due course and do the necessary to get the account sorted.

How quickly depends on how busy they are though it's usually no more than a few days.

Brian

Re: An error has occurred You can't change your products for the moment, you have an order which ...

LaurenB — Fri, 05 Aug 2022 10:58:06 GMT

Hiya @carlos100, thanks for getting in touch. I am sorry for the issues being able to change the features! I have now made some amendments to the account which should get rid of that error message. Within the next 24 hours this should have updated if you can please check then to see if it's sorted?

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Slunnyboy — Sat, 06 Aug 2022 12:26:57 GMT

I have just checked my account and there is no change, the error message is :"An error has occurred
You cannot make any changes to your account while there is a phone order in progress"
When I go to the call features page the following appears : " You currently have an order in progress to change your call features
Your call feature(s) will be updated the next working day. Please note: If you've requested to modify any call features, you cannot add or remove any further features until this is complete."
These messages have now been on my account for a couple of weeks and Plusnet don't seem to be able to solve the problem. Very frustrating.

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Sat, 06 Aug 2022 15:48:02 GMT

Yeah my line is worse now then it was before i asked.........the message service is now turned off

Second payment already paid I hope it gets better soon

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Sun, 07 Aug 2022 14:22:28 GMT

24 hours passed and my add -on's are in a worse state than started with.

Plusnet Call Protect is still waiting for activation.............and I've now lost voicemail

Now the error on page is back.

Im beginning to get a little bit annoyed now.

Basic phone packages should not be like this.

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Mon, 08 Aug 2022 12:50:07 GMT

What the hell is going on?

Finally got the Plusnet Call Protect on so added the voicemail back

"We've received your order to change your call features ......the following will be removed ---------Plusnet call protect"

They still show as active on website but

1571 .....you do not have this feature

1572.....the service can not be connected

Some one needs to sort this out

Im fed up calling and being given promises

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Mon, 08 Aug 2022 16:47:55 GMT

4th attempt and finally both add ons are on........yippie!

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Slunnyboy — Mon, 08 Aug 2022 16:57:12 GMT

Good news for you. Absolutely no change on my account, I am still blocked from changing any phone add ons and call blocking is still inactive.
Did you need to ring Plusnet to sort out your problem?

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Mon, 08 Aug 2022 17:01:36 GMT

Yes rang several times

The problem is getting someone different, giving different answers etc

Got someone today who looked at the backend and did it.

The website gets stuck and causes errors.......good for a ISP to have bad code isnt it?

Now im fighting for my gift card .........which again im getting different information every time i speak to someone .different

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Slunnyboy — Mon, 08 Aug 2022 17:36:56 GMT

I guess I'll have to ring despite there being an open question on my account which nobody seems to be monitoring. You should get an email about the gift card, I got one when I switched a few years back with no problems.

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Gandalf — Wed, 10 Aug 2022 11:03:20 GMT

@carlos100, Sorry for the issues you've had and I'm glad that your call features are sorted now. As for a gift card, from what I can see your account hasn't tracked on a cashback or reward card offer. Did you sign up direct through us or a 3rd party?

@Slunnyboy, Really sorry for the problems also. I've added Call Protect now and it should be active within an hour or so.

Re: An error has occurred You can't change your products for the moment, you have an order which ...

carlos100 — Wed, 10 Aug 2022 11:38:40 GMT

See this is the problem im having every time !!

1 person from PN says 1 thing then another says something opposite.

If only you could all read from the same book ....maybe just maybe things could be better

Ive been told already by one person , yes your account does fit the gift card and i will forward it to higher, then someone else says its gonna take 90 days thats how it always work............now your saying im not signed up to it.

I started off on ustwitch which clearly said £75 then the first PN operator said it was £90 blah blah blah

Im waiting 1 more week then if im not ok with the result im probably gonna cancel and move somewhere else

This has been the worse ever in my entire moves to date

OMG now ive just noticed some one has added call barring to my account ...........which ive never asked for.

Im too scared to remove myself because the website which is obviously broken

I frikkin give up

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Gandalf — Wed, 10 Aug 2022 11:45:46 GMT

I am really sorry if you were given incorrect information but I can confirm your account hasn't tracked on a cashback offer.

Digging into the offer itself, it was that of a direct offer through our site rather than via a 3rd party, so if you believe you went through USwitch, then it is likely that the online signup hasn't tracked through them.

This can commonly be due to the cookies on your device. Did you browse to any other websites while signing up?

It's also generally a good idea to clear cookies & cache before starting the online purchase that includes cashback and making sure you have no other tabs/windows open and you don't stray away from the order journey like click on a different offer or press the back button in the web browser.

As for your call features, before I go and make more changes, could you tell me specifically which ones you want?